Installed, configured, and maintained servers, network devices, and other IT infrastructure components in an enterprise healthcare environment.Provided technical support to end-users for software and hardware issues, including troubleshooting, diagnosing, and resolving issues in a timely manner.Managed a team of three help desk technicians to provide technical support to healthcare employees across multiple locations.Developed and executed desktop lifecycle planning to ensure hardware and software assets were replaced in a timely and efficient manner, minimizing downtime and disruptionsOversaw the installation and configuration of software and hardware, and operating systems,Assisted in the development and implementation of IT policies and procedures to ensure compliance with industry standards and company best practices, including HIPAA regulations.Managed mobile device management (MDM) systems to oversee the deployment, management, and security of mobile devices in the healthcare organization.Monitored system performance and conducted regular maintenance to ensure optimal uptime and reliability of both desktop and mobile systems.lead with IT projects, including hardware and software upgrades, system migrations, and infrastructure expansion initiatives, including those related to mobile device management.Technical skillsMicrosoft Active DirectoryMitel PBX systemsFax serversGoogle workspaceEnterprise print management