Klenz Emu Email & Phone Number

North America

Mexico

Handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customerListen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational culture, values, and policies.Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and… Show more Handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customerListen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational culture, values, and policies.Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;Reviewing and correcting data of incorrectly processed transactions;Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions. Show less

Querétaro, Mexico

Ensure excellent customer service through quick and effective actions to solve client issues.Keep every customer engaged with a direct and friendly touch.Handle sensitive customer data with utmost care and confidentiality.