Starting as a typical IT shop, I soon learned that there was a problem with how we tried to help our clients. Too many tickets, lead to hiring more people, which lead to needing more clients who had too many problems. It took several years, but by utilizing standards and processes, our company is able to learn more about the businesses we work with, and through utilizing the technology as a tool as opposed to a cost center. We have helped many companies in different industries lower their risk, increase their productivity, and be better versus other competitors in their market. We look beyond the normal technology discussions to include examining HR and cyber insurance policies that can be overlooked by others and lead to unwanted results. Today, we service companies from 5-100 employees as a trusted technology business partner.

Backup and administer Windows 2003 and Linux based servers

· Manage job postings, review resumes, conduct interviews and hire technicians until 4/06 for graveyard installations (800 sites/3 states)· Onsite training assistance for hardware/software installations throughout the San Francisco Bay Area· Mentor Area Technical Lead and assist with site implementation scheduling for the Northern California market

· Setup and administered HP Windows 2003 Servers and desktops, and IBM laptops· Reduced backup times on Veritas Netbackup solution· Increased bandwidth potential by using Sniffer software to eliminate non-TCP/IP protocols on Cisco series routers and switches· Proactive in identifying and improving processes within the company, highlighting hiring, exiting, and changes in employee status· Mentored a staff of Tier I and II Helpdesk technicians· Worked with IT security staff to eliminate rogue wireless access points, and other concerns to the company· Improved asset management of laptop and desktops· Planned out reorganization of Active Directory Organizational Units into more logical groups· Escalation point for helpdesk, server and other timely issues

· Project coordinator of over 800 users in migration from Windows 98/NT to Windows 2000· Configured changes on Cisco 6500 and 2900 switches· Administered and rebuild HP/Compaq servers· User account and email administration· Lead for creation and maintaining FTP site· Administrated monthly help desk tickets using Crystal Reports for further examination· Answered Level 1-3 help desk calls for Windows 98/NT/2000· Managed interns with help desk tickets, scheduling and Windows migrations

· Led projects to move company to new ISP service including TCP/IP renumbering, new vendor relations, and network security procedures· Maintained project lists and updates for staff of six administrators, technicians and telecom· Worked on standards for resolving and measuring help desk issues and improving relationships with other departments· Redesigned Veritas backup server for more efficient solution· Documented network, server, Firewall configurations as well as department and company procedures· Installed and configured NT/2000 Servers running IIS, Exchange 5.5, WINS, DHCP, and file storage functions· Configured changes and updates on Cisco 2500,7200,3600 routers, Catalyst 5500 Switch with router module and PIX 520 firewalls

· Migrated users from Linux to Microsoft’s Exchange, DNS, WINS and DHCP services· Upgraded server backup solution and network speed for users· Increased security by adding Proxy server, firewall and virus detection software· Fixed user problems with Office 97/98/2000, mail, network and other Windows applications· Built and upgraded Microsoft Windows 95, 98, NT 4.0 workstations and servers

· LAN/WAN management including Novell 4.11, Exchange 5.5, FTP, RAS, DHCP, WINS servers, and Cisco switches and routers· Created a centralized backup solution for the company· Supervisor of temporary Help Desk employees· Responded to Windows 95, 98, NT 4.0, Office 97/98, Outlook and other application/networking issues· Implemented hardware/software upgrades

· Supervised between 10-20 employees dealing with scheduling and on call performance issues· Created a training program for new hires· Escalation for technical support calls regarding software issues on Windows 3.1, 95, DOS and Macintosh environments· Built Windows 95/NT workstations and servers from parts for new hires and storing of department’s data