- managed post-merger integration operations for five sellers into buyer's company- oversaw international M&A diligence to identify seller targets- accountable for $80mm hold P&L of seller companies- created new biz ops process around acquisitions, mergers, operations, and product offering development

- supported executive team of hospitality and multi-family executives in delivering a new living concept to market- managed monthly executive meetings, board meetings, and quarterly business reviews- oversaw company's OKR/KPI strategy in the midst of evolving financial and strategic goals- ensured consistent feedback from front-line teams and executive leadership

- executed turnaround strategy for a $17mm ARR property with 575 units- oversaw rollout of innovative product lines, including short-term furnished and AirBnB nightly stays- managed site-level annual planning, including revenue enhancement and cost reduction- developed tenant management program to reduce delinquency, crime, and safety issues

- developed and deployed a national management structure of 12 regions, including recruitment, training, assimilation, P&L accountability, and oversight of regional managers- oversaw daily operations of SoCal region, including staffing, supply chain, production kitchen, and performance management- worked with headquarters to improve field to executive communications

- held complete accountability for the entire SoCal business, overseeing more than 270 team members, $150 million in ARR, 40+ locations, and 20,000+ customers- developed and introduced new cross-functional operating standards for 20+ teams- oversaw geographic real estate expansion strategy- directed custom development of product offerings, catered to the unique Los Angeles environment- served as public figure for the company, appearing on air, in print, and hosting in-person events of 3,000+ people- managed VIP relations with A-list international personalities

- managed C-level priorities across a team of 20+ functional leaders- pioneered the transition committee responsible for the merger of two divisions, resulting in a combined P&L of $1.5bn and 5,000+ employees- developed business review strategy and managed annual OKRs- created market awareness protocols, ensuring leaders were in tune with field-level employees and customers

- executed turnaround strategy addressing sales, morale, customer satisfaction, and operations- oversaw roll-out of a matrixed support structure, introducing 11 new functional teams to the field ops team- created novel marketing and customer segmentation strategies, increasing sales in existing and new sales verticals- established best-practices in employee engagement replicated across the region and nation

- supported the development of WeWork's first enterprise sales team- created cross-functional process to ensure client expectations were met upon sale and delivery of product- oversaw team output, including quotas, performance management, and sales materials- worked with revenue and operations team to optimize pricing for new industry verticals (large clients, enterprise accounts, etc.)- developed broker lead channel, including program parameters, operations, and marketing

- oversaw daily management and expansion of WeWork's flagship Manhattan location- developed new operating protocols replicated across the national portfolio- conceptualized and executed programming unique to specific client verticals, including startups- managed customer relations, including account growth, conflict resolution, and account management

- supported accounts for multibillion dollar brands; e.g. Novartis, Amway, Nespresso, OSRAM SYLVANIA, etc.- executed strategic pitches to top-tier media (TIME, FORBES, Bloomberg, CBS, NBC, etc.)- secured interviews and placements with top-tier media (Bloomberg TV, MSNBC, Businessweek, Crain's, Investor's Business Daily, etc.)- developed story lines for client media objectives; assisted in brainstorming and drafting media strategies

Industries: consumer goods, F&B retail, marketing, public relations, SaaS, print media- managed competitor research, benching company norms against peer groups and national averages- drafted press releases, followed up with reporters, identified key outlets and reporters to target for stories-increased grassroots brand awareness through social media, blogger networks, and marketing initiatives- managed business process related to customer engagement, digital asset management, and event production- conducted field-level customer research to inform marketing and cost decisions- created sales and training collateral, including broad communications and specific training toolkits