I worked solo and with small teams to design and build custom equipment for high-end customers. This required brainstorming, multiple meetings, drafting designs, making revisions, coordinating with multiple builders, sourcing components, coordinating with multiple vendors, managing a budget, and managing customer expectations to deliver each project on time and within specification. I also managed various projects related to the cold brew program. I am currently managing the training center design/build and assisting with the cafe design/build.

By researching past techniques, testing new ideas, and using data to drive decision making I was able to lead a small team to create a Cold Brew program from the ground up. The program has grown by 20-30 percent over the past 3 years and is currently generating $150k in profit annually. I used test data to refine production methods and improve consistency and quality control. This helped eliminate the need to hire additional personnel as the program grew, ultimately saving the company tens of thousands of dollars and boosting performance by over 25 percent.

I had the privilege of training all employees and a majority of our customers from beginner to advanced. I developed a coffee training program that has helped our employees and customers improve their knowledge, quality, and consistency by an average of over 50 percent. I also designed and created a Barista Training Manual that moved quickly and was easy to understand. The manualcovered the core information to gain a solid understanding of equipment, espresso, coffee, cold brew, single-cup brewing, tea, technique, workflow, and maintenance. This well-rounded training program and manual helped shape company standards on technique, quality, and consistency.

As an Account Representative I was responsible for creating and maintaining business relationships by being proactive and responsive to the needs of our customers. I was able to maintain a high satisfaction rate by coordinating with Management, Production, Customer Service, and the Service Department to help ensure customer expectations were met or exceeded. I also acted as a consultant to advise new and existing partners on cafe design, menu development, training, and implementation of their coffee and tea program.

I collaborated with the QC Manager and Production Manager to help ensure the quality and consistency of the coffee and tea stayed within company standards. We analyzed the test data to determine the quality and flavor profile of various coffees and teas. I scheduled visits with wholesale partners to test, review, and improve their coffee and tea program. I also coordinated with the Service Department to perform any necessary maintenance/repairs in the field. This led to an average improvement of 25 percent or more in beverage quality.

I was responsible for in-shop equipment prep, maintenance, repairs, and refurbs, coordinated parts/equipment orders, helped train new technicians, maintained inventory, maintained shop organization, cleanliness, and supplies. My experience with and understanding of a broad range of equipment helped improve turn-around time and the quality of work by over 20 percent.

I worked directly with the Company President and Operations Manager to help run the company. I collaborated with all departments and analyzed data on company reports which led to better job quality, a 20 percent increase in efficiency, and accuracy of over 98 percent. I was directly involved in all things HR. Hands-on in Sales and Customer Service to deliver positive customer experiences and manage customer expectations. Aided in accounting to communicate with partners to help accounts stay within payment terms. Applied technical knowledge to help train technicians and assist with shop duties. Contributed to product research and development. Worked with Purchaser to build relationships with vendors, evaluate new products, and manage inventory flow. Collaborated with Trainers to review and implement training material. Applied knowledge of Javascript, HTML, XML, and CSS to help manage the company website. Developed proficiencies in Quickbooks, Fishbowl, Outlook, Word, Excel, Powerpoint, HTML, CSS, Dreamweaver, RapidWeaver, and Photoshop. Traveled to several trade shows yearly to represent the company, visit professional colleagues, discover new products, and create new business relationships.

I gained new customers and kept existing customers by sharing my experience and knowledge in coffee. I helped maintain key accounts with strong communication and customer service. I helped analyze sales reports data to help in the decision-making process. I sold a broad range of equipment and small-wares to distributors, cafes, restaurants, and home users.

Proficient in a broad range of equipment. Espresso Machines (HX, Single Boiler, Multi-Boiler, Super Auto), Espresso Grinders (Traditional, Portion Control, On Demand), Coffee Brewers (Low Volume, Multi-Batch, High Volume), Coffee Grinders (Low-High Volume, Bulk, Multi-Batch, Portion Control), Water Treatment & Filtration (Particulate, Carbon, Polyphosphate, Ion Exchange, Anti-Microbial, Alkaline, UV, RO). Full understanding on how to use, test, program, calibrate, maintain, diagnose, repair, & refurbish.

Proficient in a broad range of equipment. Espresso Machines (HX, Single Boiler, Multi-Boiler, Super Auto), Espresso Grinders (Traditional, Portion Control, On Demand), Coffee Brewers (Low Volume, Multi-Batch, High Volume), Coffee Grinders (Low-High Volume, Bulk, Multi-Batch, Portion Control), Water Treatment & Filtration (Particulate, Carbon, Polyphosphate, Ion Exchange, Anti-Microbial, Alkaline, UV, RO). Full understanding on how to use, test, program, calibrate, maintain, diagnose, repair, & refurbish.