Kenneth L. Email & Phone Number

Chicago, Illinois, United States

-Delivered exceptional customer service to students, faculty, and staff in person and through phone efficiently resolving issues-Streamlined office processes by organizing and digitizing departmental records and managing office supply inventory-Handled 50+ weekly packages, ensuring 100% accuracy and timely delivery to support optimal office workflow-Coordinated logistics for department events (meetings, seminars) including venue setup, managing attendee registration, contributing to events with 100+ participants running smoothly

-Selected for the Fall 2023 cohort for a competitive 12 week analytics training program, learning skills to analyze latest consumer trends for consumer-packaged goods (CPG) manufacturers and retailers, working to solve real marketing challenges for major brands-Leveraged in-depth market research and data analytics from a large dataset to provide 3 data-driven recommendations and insights for Bacardi, driving omnichannel and multicultural growth opportunities-Weekly meetings among a dedicated team of 6 resulted in our case study presentation earning 2nd place out of 16 competing teams and a scholarship award

Chicago, Illinois, United States

-Provided timely classroom IT/AV technical support to instructors, ensuring prompt and efficient issue resolution, fostering an optimal learning environment -Maintained and optimized hardware, software, and other IT/AV equipment in 20-30 classrooms daily-Delivered expert support for streaming tools (Zoom, Microsoft Teams, Echo360, more) used alongside A/V equipment-Resolved connectivity problems for students and instructors with a 95% first-contact resolution rate, and educated clients on self-help troubleshooting for the future-Escalated issues using TeamDynamix ticketing system to Technology Solutions Support team as needed and taking proper action to make sure unresolved issues reach the correct teams

Bachelor Of Science - Bs, Information & Decision Sciences

3.73/4.0 GPA Deans List: 2021-2024

Education record

Activities and Societies: National Honors Society, National Technical Honors Society, Varsity Tennis Captain, Key Club Member, Students.