Performed whole customer base risk reassessment (open source intelligence, statistical outlierdetection, retrospective analytics, big data analytics etc.)Revised company AML policyDrafted new risk apetite declarationPrepared AML/CTF training programIn association with CCO revised and documented the whole KYC process (CDD, EDD, ODD)Created rules for live transaction monitoringRevised and created guidelines for the internal investigation processWrote several… Show more Performed whole customer base risk reassessment (open source intelligence, statistical outlierdetection, retrospective analytics, big data analytics etc.)Revised company AML policyDrafted new risk apetite declarationPrepared AML/CTF training programIn association with CCO revised and documented the whole KYC process (CDD, EDD, ODD)Created rules for live transaction monitoringRevised and created guidelines for the internal investigation processWrote several intelligence articles/assessments dedicated for business unit awareness andefficiencyEWRA/BWRASenior management awareness intelligence articles Show less

The team's main responsibilities were onboarding business and private customers who were acquiring various asset finance products. Onboarding procedures varied based on market-specific requirements. The main markets served were Finland, Denmark, Sweden, and other EU countries for specific products.

Creation and implementation of new KPI metrics, process streamlining, Subject Matter Expert trainings and coaching. Creating a culture of compliance and flawless communication within department. SME input in terms of regulatory requirements and compliance expectations in regards to expansion into new markets. Revision of hiring and training process. Revision of team structure and individual responsibilities to boost efficiency. Revision of current automated rules. Building or revising queries… Show more Creation and implementation of new KPI metrics, process streamlining, Subject Matter Expert trainings and coaching. Creating a culture of compliance and flawless communication within department. SME input in terms of regulatory requirements and compliance expectations in regards to expansion into new markets. Revision of hiring and training process. Revision of team structure and individual responsibilities to boost efficiency. Revision of current automated rules. Building or revising queries to enhance existing analytical capabilities and reporting. Show less

Providing the subject matter expertise necessary to inform the work of other parts of the Financial Crime Threat Mitigation (FCTM), including innovations in analytics, identification of typologies, policies and procedures, the engagement strategy, training, and a potentially more effective and efficient regulatory landscape. Responsible for producing intelligence and analytics reports on an array of high-priority financial crime concerns.Conducting investigation of complex issues… Show more Providing the subject matter expertise necessary to inform the work of other parts of the Financial Crime Threat Mitigation (FCTM), including innovations in analytics, identification of typologies, policies and procedures, the engagement strategy, training, and a potentially more effective and efficient regulatory landscape. Responsible for producing intelligence and analytics reports on an array of high-priority financial crime concerns.Conducting investigation of complex issues concerning the patterns and trends associated with money laundering, human/drug trafficking, human smuggling, terrorist financing and any other potential risks related to HSBC MENAT. Searching, extracting, cleansing, structuring and analyzing data (internal and external). Application of statistical analysis techniques (outlier detection, regression, classification, clustering, etc.) as well as data visualization using a variety of coding language (e.g. Python, Base SAS, etc.). Show less

Responsible for managing the daily operations and achieving the Key Performance Indicators. Ensuring a high quality and productivity of my team. Contributing to a positive team environment. Provide regular ongoing feedback and defining areas of opportunity. Leading and actively participating in projects to implement new policies or operational changes. Making critical business decisions that may impact the operations and improve customer satisfaction. Presenting the function to internal and… Show more Responsible for managing the daily operations and achieving the Key Performance Indicators. Ensuring a high quality and productivity of my team. Contributing to a positive team environment. Provide regular ongoing feedback and defining areas of opportunity. Leading and actively participating in projects to implement new policies or operational changes. Making critical business decisions that may impact the operations and improve customer satisfaction. Presenting the function to internal and external parties. Succession planning through selecting and developing team members. Regular team huddles and coaching sessions to ensure continues growth, involvement and positive attitude of all team members. Solid knowledge of a rapidly changing regulatory and operations environments. Show less

Responsible for ensuring the proper due diligence reviews are made by performing high complexity duties with high level of technical/business knowledge of Care and Compliance programs. Handling high level client and internal escalations. On-floor support and coaching to the team. Promoting integration between internal business units to ensure customer satisfaction. Distributing workload in accordance to available resources in order to meet KPI’s. Proactively contributing to process… Show more Responsible for ensuring the proper due diligence reviews are made by performing high complexity duties with high level of technical/business knowledge of Care and Compliance programs. Handling high level client and internal escalations. On-floor support and coaching to the team. Promoting integration between internal business units to ensure customer satisfaction. Distributing workload in accordance to available resources in order to meet KPI’s. Proactively contributing to process improvements. Assisting Training and Quality teams in reviewing procedures and training materials associated with the team. Reporting. Show less

Working with Western Union customer, agent and internal inquiries regarding possibly mishandled money transfers. Written and verbal communication with internal and external Western Union partners while gathering and analyzing documents related to customer complaints. Risk-based decision making. Analyzing data to identify fraudulent or suspicious activity patterns. Performing inbound and outbound phone interviews with customers, educating and raising awareness about consumer fraud.

General warehousing duties, goods in, good out, distribution and lane control.

Specializing on gulf region. Work with existing customers. Looking for new customers. Product and services presentations. Customer support. English language.

Telemarketing. Outbound and inbound calls. Customer support. Sales. Russian language.

Various construction works