Sven Klindworth Email & Phone Number

Ingolstadt, Bavaria, De

As the Platform Owner for MediaMarktSaturn's hybrid cloud infrastructure across 11 countries (public cloud, data centers and in store) I'm responsible for 7 teams with 50+ engineers and architects:- Providing a secure, resilient, scalable, and cost effective foundation for the company's omnichannel strategy implementation- Increasing control & guardrails (governance, compliance, security) across the DevOps system stack and all cloud landing zones- Introducing a new group-wide configuration management system based on Ansible and central website hosting, both running in the MMS GCP landing zone- Successfully introducing FinOps across the organization saving considerably on cloud spend- Accelerating cloud migrations and improving cloud native designs by creating a central Cloud Center of Excellence

London, Gb

I led the consulting, technical design und product management for hybrid cloud infrastructure and applications. I managed the P&L with three teams of 25 members in Germany and Austria:- Successfully advised, designed and won key account projects- Rolled out the won customer projects in close cooperation with the respective customers and external technology partners- Launched additional features for BT’s global product/service portfolio required by the German market, e.g. local telephony integration for MS Teams and Cisco Webex - Developed and implemented a strategy to lead, motivate and train my department members in Covid times including the successful win of new customers

London, Gb

I led three teams (30 members overall) of business IT consultants, systems integrations- and managed services specialists in cloud infrastructure, networks and unified communications. I managed the P&L in Germany, Austria, Switzerland, Nordics and Eastern Europe/Russia:- Developed the regional Professional Services organization in alignment with the global Professional Services VP and the local practice heads- Successfully advised, designed and won key account projects- Enhanced the consulting, integration & managed services solutions portfolio and owned regional investments- Initiated, created and owned the new Digital Transformation Summit event series

London, Gb

I managed different Professional Services teams with 10 direct reports on average beginning with the Cloud Contact Center (CRM) practice until mid 2009 followed by the Cloud Infrastructure practice in Germany and Austria. The WAN/LAN practice and the regions Switzerland, Nordics and Eastern Europe/Russia were added from mid 2014:- Restructured the CRM practice in alignment with the directions of the global BT headquarters and successfully took over the key players into the Cloud practice and Sales- Owned the strategic consulting, business case, selective tendering and responsibility for the implementation of the new BT cloud data center in Frankfurt with 50 project members. Increased revenues with new cloud services and created savings by closing two old data center locations- Successfully advised, designed and won key account projects- Personally led the private cloud consulting project at a Top 3 mobile carrier in France- Enhanced the solutions portfolio (Cloud Readiness Assessment, Hybrid Cloud Consulting and Cloud Migration) from hosting to cloud- Won the BT Professional Services Global Recognition Award 2014

London, Gb

I developed BT’s global CRM offerings and provided consulting to BT’s local sales organizations (with a focus on Europe) based on the top customers’ requirements for solutions in the Cloud Contact Center space:- Successfully segmented the local European markets, targeted the respective market segments and positioned the globally and locally available BT cloud contact center solutions in the most promising growth segments- Supported local customer acquisitions to secure profitable revenues- Represented BT with keynote speeches, panel discussions and interviews at trade fairs, congresses and partner events worldwide- Trained our Cloud Contact Center special sales force with new customer experience studies, competitor information and success stories

Bonn, Germany, De

I led the product management of the self-developed and self-launched Deutsche Telekom Cloud SaaS Applications for Contact Center Automation (intelligent call routing, CRM databases in the network, speech recognition systems on demand) with 7 direct reports:- Recruited, trained and motivated the newly created product management team- Significantly grew the product line in terms of revenue and bound service number minutes- Created the business case, secured the budget, developed and launched an open API for intelligent call routing in the Deutsche Telekom network and won several major makers of call center solutions to support the new API- Initiated the Deutsche Telekom MehrwertForum, a new company event targeting the top 0800/0180 service number customers, taking place annually from 2004- Participated in the Deutsche Telekom Management Program from 2004 to 2006 as the only representative of the Value-Added Services department in a group of 23 talents of the whole fixed line network division

Bonn, Germany, De

I defined, developed and launched the new product line of SaaS call center solutions for intelligent call routing, CRM databases in the network and speech recognition systems with self-service administration and business intelligence in the web browser:- Grew the new product line from 0 to more than 100 service number top customers- Created customer tailored SaaS solutions for key accounts- Repositioned Deutsche Telekom’s marketing and communications for service numbers with a focus on SaaS solutions for enterprises with multiple call center locations (amongst others new web presence, brochures, presentations, trade and industry press articles and advertisements, founding member of the Voice Community, trade fair participation at Call Center World, Voice Days, CeBIT, Systems)- Won several TeleTalk CeBIT Innovation Awards

Stockley Park, Uxbridge, Gb

I managed the full lifecycle of networked color printing systems and analyzed the German market and competition to position the product group in the respective target segments:- Developed successful sales promotions (e.g. pricing and bundling campaigns) for specialized trade, direct sales (including project business) and distribution channels- Coordinated the presentation of the Output Management product portfolio at industry events including new prototypes in alignment with the Japanese headquarters- Planned and optimized order volumes based on sales and cost analyses together with the different sales channels resulting in significant costs savings- Represented the Sales & Product Management department in the project to implement Oracle Applications (ERP) in Canon’s local German organization

New York, Ny, Us

I planned, installed and configured a new customer database and then ran direct marketing campaigns based on first database queries.

Bedfordview, Gauteng, Za

I compiled a study for Land & Marine Contractors Ltd. on pipeline and maritime structure projects preparing the company’s market entry in several countries in South-East Asia.

Berlin, Berlin, De

Master Of Business Administration - Mba

Master Of Business Administration - Mba

Master'S Degree

Exchange Student On One-Year Scholarship Abroad From Otto-Friedrich-University Bamberg