Kasey Lineberg Email & Phone Number

Burlington, Massachusetts, United States

Burlington, Massachusetts, United States

Member of the product documentation team for the GuidingCare application. GuidingCare is a care and utilization management workflow software used by nurses, care managers, and providers. - Refactored legacy user guides using DITA. - Edited legacy documentation for clarity, accuracy, and style. - Tested and verified user procedures by going into the GuidingCare application to recreate them. - Collaborated with other writers on projects to develop and improve the overall information architecture of the documentation set. - Interviewed subject matter experts (SMEs) and asked questions to improve documentation. - Learned about agile methodology and the role of a technical writer in a monthly software release cycle.

Martins Ferry, Ohio, United States

- Operated the library circulation desk, assisted customers, and checked books in and out.- Developed customer relationships and recommended books accordingly.- Organized and retrieved books based on the Dewey Decimal System and principles of library science.- Conducted research using library software to assist customers in finding resources to meet their needs.- Prepared and accepted books for interlibrary shipment.- Assisted customers with computer and printer troubleshooting.- Informed patrons of beneficial public programs offered by the library and the state of Ohio.- Performed administrative tasks such as making copies, sending faxes, and any other tasks assigned by my superiors.- Managed money from daily library transactions.

Oak Hill, West Virginia, United States

- Arranged and organized products in store aisles.- Created product displays throughout the store for customer engagement. - Provided assistance, clarification, and recommendations to customers.- Promoted ongoing sales.- Managed and calculated cash register funds and balances from daily transactions.