Jordan Kline Email & Phone Number

• Keep up to date with GDPR CCPA and other privacy regulations• Support endpoint and data transfer• Build and manage Data Market Place Platforms• Communicate with all areas of Digital support and marketing• Monitor and resolve data deliveries • Understanding of Digital media and markets• Build and manage traits and feeds for platforms such as Adobe Audience Manager• Respond with email and over the phone communication for campaigns and troubleshooting• Manage client communication and expectations

Conway Arkansas

● Desktop and application resolution● Hardware replace/fix/repair● Windows and Mac Imaging for new and replacement set up● MacOS and Windows 7, Win10 enterprise support● ServiceNow ticketing system● DRAConsole and Active Directory account administration● Vpn troubleshooting and Network support● Over the phone and desk side support● Safenet Mobilepass administration● Laptop imaging and upgrading● DNS change support

Little Rock, Arkansas Area

● Assist with Upgrades and Hardware/Software resolution● Research and Consult on new software and hardware improvements.● Server and Desktop maintenance and setup● Provisioning and managing domain accounts● Assist rest of IT in day to day tasks and projects

• Remote Desktop Administration• Account administration• Application support• Over the phone support• Software installation and upgrades SCCM• Troubleshoot Network and VPN issues

• Set up and support servers, desktop computers and functions (Server 2012, Server 2008, and SBS 2011, Windows 7, Windows XP, Apple OSX)• Provide over the phone and face to face support for hardware and software issues• Consult on and install new products• Manage and update user passwords and accounts• Oversee Microsoft exchange and barracuda mail traffic • Account Provisioning• 24/7 oncall support for multiple site locations and companies

Conway Arkansas

• Support with Microsoft Exchange applications and servers, monitor mail flow and troubleshooting• Provide constant communication and support between 3rd and 4th level admins. • Main focus of support, mail transport, and Microsoft Lync • Lync server migration and activation support• Group and folder permissions/quota management for our in house network drives• F5 network Firepass 2nd level support• DNS Removal and changes• oncall 24/7 support and administration

Conway Ar

• Provided 1st level support working on 24-7 support team for many different applications used by both internal and external clients. • Cross trained in multiple account support including companies; Deluxe, IRI, Wolters Kluwer, Columbian Chemicals, Internal Acxiom, and multiple banking institutions as well as Dun and Bradstreet, providing back to back admin account support as well as account provisioning.• Provided Blackberry and ActiveSync support for all clients as well as our internal associates• 2nd level Blackberry admins support• TSO, Mainframe password resets and unlocks• Putty console support and resets

Conway Ar

support for Dun and Bradstreet client working with account administration and remote connectivity

640 Elsinger Blvd, Conway, Ar 72032

Front facing Desktop, Application, and Laptop support and troubleshootingRecommendation and suggestive selling of add-ons of technology products

Associate'S Degree, Auto Collision

High School Diploma