Kevin Lisboa Email & Phone Number

Greater Charlotte, North Carolina Area

Beaumont, California, United States

Works with the Consulting Practice Partner to oversee the development and management of the IT Service Optimization and Automation offering (ITSOA). This included ITIL/ITSM consulting practices along with Event Management Automation solutions and Supplier Integration and Management. Responsibilities include the generation of the sales and delivery.

Beaumont, California, United States

Oversaw the Service Management delivery practices for the Commercial Healthcare & Life Sciences (17 Accounts) and Consumer & Retail (26 Accounts) industries. Facilitated communication and collaboration between assigned industries and AMS Service Management Provided mentoring, management, and support of assigned Account Service Managers (ASM’s) within.

Beaumont, California, United States

The Account Service Manager (ASM) has end-to-end accountability for Service Management ITIL processes, standards and strategic direction in support of new and existing services, delivered to HP customers. They are the central point for all processes and interaction to the ITIL processes. This encompasses the implementation, execution and continuous.

Fort Worth, Texas, United States

Lead a “virtual” team of project managers to implement a new global standard practice to help improve service delivery relative to Incident and Service Request management. Program deployed process measurement procedures to identify key lifecycle bottlenecks to ensure proper handling of all open Incidents or Service Requests Coordinated with global.

Fort Worth, Texas, United States

Engaged by HP leadership to help turn around client escalation on under-performing Service Desk operations Lead transition project to relocate Global Service Desk from third party vendor location in Pune, India to HP managed facility in Bangalore, India within 120-day timeframe. Globally deployed Self Service Password Reset solution to reduce calls to.

Fort Worth, Texas, United States

Responsible for managing all services customer's have signed up to receive from HP. Primary focal point for all day-to-day delivery issues/escalations. Maintain key relationships with directors and company executives about current issues, as well as to inform them of opportunities for improving the existing environment.

Phoenix, Arizona, United States

As a Transition Project Manager for HP, the primary task is focused on standing up new customer services based on contractual commitments between HP and its customer. The main thrust of transition work focuses around reporting commitments and ensuring effective and accurate automated and manual production of committed deliverables. Standing up these.

Phoenix, Arizona, United States

Functioned as a "utility player" or "jack of all trades" for the Infrstructure organization. Primary responsiblities were around co-managing outsourcing relationship and managing daily escaltions between service desk and customers. Local SME for help desk environment and standard support protocol. Assembled, analyzed and presented global IT KPI Metrics to.

Sheridan, Oregon, United States

Bachelor Of Science - Bs, Business Management

High School Diploma, Humanities, 3.95