Kieran Cook Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Providing mentorship, leadership and assistance to colleagues in the Kaspersky APAC Presales community as well as partners and customers across the APAC region.

Sydney, Australia

Taking on a more regional based role, covering all of Oceania (Australia, New Zealand and all the Pacific Islands)

Sydney, New South Wales, Australia

Admittedly, this was a slight step down from my responsibilities as compared with TM, however the WFH (before WFH was a recognised acronym) convenience allowed my to maintain connection with my family while continuing to pay the bills.This role had me engaging with a a very broad range of customers and partners across NSW, QLD and ACT.

Sydney, New South Wales, Australia

Position involves: -Training and Updating Resellers and Technology Partners-Presenting at Industry Conferences-Consultative interaction with clients and potential clients and resellers. -Qualification of potential clients from a technical perspective. -Technology Updates and Training of partner community -responding to technical aspects of Tenders.

Sydney, New South Wales, Australia

Position involves:-Consultative interaction with clients and potential clients.-Qualification of potential clients from a technical perspective.-Technology Updates and Training of partner community-responding to technical aspects of Tenders-Assistance and management of Proof of Concepts and evaluations.

Sydney, New South Wales, Australia

Position involves:-Paid consultative interaction with existing clients.-Unconvering opportunities within existing clients.-Technology Updates and Training of partner and client community-Performing health check of Trend Micro software installations in specific environments.-Assistance and management of new Trend Micro installations.

Sydney, New South Wales, Australia

Position involves:-Inbound and outbound telephone support of all Trend Micro products across all Platforms.-Also involved in Internal IT Systems Support and maintenance.

Sydney, New South Wales, Australia

Providing support for security products, training and consulting in Firewall administration. I also assisted with internal system support. During my time here I gained experience in Symantec Enterprise Security Systems - Firewall, ESM, ITA, Checkpoint FW1 and ISS RealSecure.This position, as you can see was a short one. This was due to a restructuring and.

Sydney, New South Wales, Australia

A high-level support centre environment where support calls are both incoming and outgoing. My position here involved solving mainly anti-virus software related issues on a variety of levels from computer illiterate home users to complex multi environment corporate systems. My most significant achievement in this role was becoming the primary contact for.

Sydney, New South Wales, Australia

Within a call centre environment, working with AOL has me providing crucial telephone support for its diverse, worldwide client base. Providing technical assistance to our members is only a portion of what can be, at times, an enjoyable and challenging task. As a technical support representative, this involves assessing the level of severity of the.