Kari-Lynn Burroughs Email & Phone Number

Chicago, Il, Us

Homewood, Illinois, United States

- Oversee Varsity and Junior Varsity dance teams consisting of 40 members and 3 Assistant Coaches.- Choreograph game-day sidelines, performance team intros, halftime performances, and statewide and national competition routines.- Design team uniforms and apparel with team vendors Varsity and Nike.- Conduct seasonal fundraisers, raising over $20,000 per school year.- Placed in the Top 10 for the 19-20 Sectional 3A Division and was the 2022 Star Spirit Nationals High School Champion.

- Managed customer requests for resolving issues to examine management reporting, and offer guidance to leadership on increasing customer satisfaction scores.- Led and coordinated monthly customer satisfaction project discussion meetings with c-suite leaders.- Collaborated with leadership to identify and define project requirements, scopes, and objectives that are consistent with organizational goals.- Streamlined, designed, and rolled out cross-functional quarterly initiatives geared towards reaching our company Net Promoter Score goal of 70.- Oversee and track ongoing projects and coordinate with team stakeholders to maintain efficiency.- Implement processes from data collected using reports from completed projects and customer satisfaction surveys using Looker, Excel, Delighted, and Asana.- Conducted customer interviews and case studies gathering information to understand the essential business needs to create an impactful customer experience.- Increased NPS from 41 to 68 within a year, the highest monthly average in company history.

- Created the Diversity Collaborative, to increase DEI awareness and culture with an emphasis on recruitment and community outreach due to being a Start-Up company.- Planned, executed, and hosted 2-3 monthly DEI events.- Proposed and launched our annual DEI-focused company-wide mandatory training day, M-Pact Day, leading a team of 15 employees managing event preparation, research, and creating training documents, visuals, and session content.- Used grassroots fundraising methods to recruit guest speakers and panelists. Coordinated scheduling and travel needs.- Organized community service projects for 100 plus team members virtually and in-person including holiday fundraisers and charity donations raising over $10,000 in 2021.

- Trained new hires on all things excel, Modsy design tools, and customer communications.- Designed updated training tools and resource guides for designers.- Managed a team of 20+ designers with the responsibility of creating customer-specific spaces. Turning an ordinary home into a dream home.- Audit and hold bi-weekly syncs with each designer.- Outlined monthly and quarterly goals for designers with leadership.

- Collaborated with 10-20 clients weekly to discuss project goals and interior needs in order to understand their style and project scope.- Design home interiors using our patented 3D Elsie software producing 20-30 customer designs per week integrating furniture pieces from our Modsy assortment of over 30 retail and direct vendor brands.- Present designs to clients facilitating customers to their end goal through design revisions as needed.- Maintained a customer conversion rate of 75%.

Greater Chicago Area

- Collaborated with six Performance Teams - Chicago Luvabulls, Swingin' Seniors, Junior Luvabulls, 312 Crew, Incredibulls, and BullKidz.- Assisted in producing game content such as musical selection, choreography, and costuming for over 40 timeout routines and five halftimes.- Managed 15-35 events per month for over 100 performers providing logistics for clinics, prep classes, auditions, rehearsals, photoshoots, and appearances.- Developed social media content per team.- Directed the Junior Luvabull program for five consecutive seasons bringing in over $20,000 of revenue per season.