As a cross-market SaaS Specialist, I work with institutions of all sizes and types within the Western United States and Canada to craft custom software solutions from EBSCO's broad portfolio. Working closely with the territory sales reps and account manager teams, I perform highly technical software demonstrations, communicate customer needs to development teams and product managers, and promote strategic business growth.

Aurora is one of the fastest growing AI modeling software providers in the solar space. At Aurora, I managed and solicited partnerships with the industry's largest and most strategic customers, providing expert consultation, software demonstrations, contract execution and ongoing customer relationship management.By working closely with an internal sales team consisting of Business Development Representatives, System Engineers, On-boarding Specialists, and Customer Success Managers I architected and sold custom workflows to large customers with heavy API involvement. I successfully executed implementation and long-term success plans while achieving 200% quota attainment for the year.

I was the tenth employee at TIND, a CERN spin-off library technology start-up providing ILS and content management software. In this role, I led the sales efforts at all stages, of all products, worldwide, including online and in-person demos, pricing proposals, contracts, negotiation, and closing, responding to highly lengthy and complex formal tender documents (RFP, RFI, RFQ). In four years, I doubled TIND's U.S. customer base via acquisition of key accounts including the Ford Foundation, UC Berkeley, and the Bank of Canada.I was also instrumental in outlining TIND's long-term strategic growth plan, identifying key market segments and creating a successful business development model, along with creation of marketing content, technical documentation, and sales enablement tools and standards

Strategic account management in the Western United States. Partnered with inside sales consultant and Customer Relationship Manager to organize sales initiatives and marketing campaigns, retain at-risk customers, and grow select market segments. Engaged outwardly with high level decision makers via in-person meetings, demonstrations, and industry events to grow existing revenue while working internally with senior executives and shareholders to achieve long-term, strategic business goals.

Sales and system consultation professional for existing customers, covering the territories of California, Washington, Oregon, Western Canada, and Hawaii. Met and exceeded annual sales goal of over 2.5 million dollars. Managed over one hundred and twenty-five named accounts, providing ongoing customer sales assistance via high level product demonstrations to key staff and participation in regional and industry trade shows.

Performance of software troubleshooting and installation for existing customers utilizing UNIX and other backend tools to discover, document, and resolve software issues across the Web product suite with a specialization in SSL Certificate installation and scoping.