• Top three performer in sales competitions year over year by using strategic sales techniques. • Maintain 100-200 closing per year• Achieved a Q3 award and served as a top banker in the region between 2021 and 2017.• Cultivate relationships with clients and realtors to enhance satisfaction and retention. Receive various referrals based on previous successes. • Develop and strengthen partnerships with various individuals while ensuring alignment with objectives.• Speaker in regional meetings with leadership teams to facilitate effective workflow and productivity.• Manage vendor relations to ensure the best pricing and cost savings across the company.• Continually create unique solutions to complex problems to assist programs, clients, and overall business.• Lead teams through training and mentoring activities to achieve goals.• Maintain up-to-date knowledge of mortgage processes and underwriting/closing products. • Utilize tools including MS Windows, automated unwriting system (AUS), Lola, AMP, Avaya, CTI, and PAM.

• Acted as the top sales lead in the department, guiding sales associates and team members through task delegation and project management.• Documented and recorded net sales and daily totals to monitor alignment with goals. • Oversaw customer transactions while maintaining high levels of service.• Managed opening and closing procedures for the store by following policies.• Directed merchandising and restocking by setting up the visual display floor to meet demand.• Printed and set up DOMS.

• Acted as the appointment scheduler for Senior Management and Sales. Managed logistics and prepared all materials necessary for meetings and conference calls to streamline efficiency.• Handled several business accounts to ensure satisfaction and retention. • Led various projects and business opportunities for management teams. • Engaged with net developers to assist with website transformation and increased functionality.• Performed daily and monthly forecasts to evaluate trends and determine course of action.• Executed research on a variety of items for the business to enhance growth.• Received and organized incoming merchandise to be auctioned.• Analyzed data to create presentations comparing performance activity in auctions and daily sales numbers.• Oversaw processing, balancing of multiple batching accounts, and money transfers.• Assembled merchandise into group lots based on similarity into both soft lines and hard lines. Assigned lot and item numbers and recorded numbers on tags/record books.• Coordinated and maintained paper documentation and electric files while ensuring accuracy. Developed, revised, and updated company documents and written materials as needed