Direct optimization initiatives by seeking efficiency improvement opportunities, driving customer success at the onset with implementation team partnerships, and having the cross-product optics to ensure success in our end-to-end integrations points with multiple products Provide leadership and guidance for new team members and support for operations and product management Provide technical analysis of data trends, user and partner behavior, and other data points across several products Develop processes and methodologies for daily team operation, reporting, and data management

Responsible for resolving escalated service issues, providing coaching, leadership, and technical expertise for other engineers, maintaining and overseeing the technology of all managed service clients, writing and maintaining technical implementation documentation on existing services and systems; possess the necessary self-discipline to take ownership and responsibility for resolving issues to clients' satisfaction.

Took ownership of customer issues reported and seeing problems through to resolution.Diagnosed and resolved software and hardware problems and helped customers install applications and programs.Resolved network issues and used remote desktop connections to provide immediate support.Provided clear communication, both written and verbal.

Responsible for providing a variety of safe and effective therapeutic massages while consistently exceeding guest expectations.

Responsible for guiding and directing Network Engineers in all daily interaction with supported end users. Responsible for ensuring the delivery of excellent technical and customer support services during each and every interaction with clients. Train Network Engineers in company processes and clients' technical needs. Familiar with and capable of supporting and troubleshooting common small business technologies. Effectively manage time and resources and communicate with proper internal and external resources.

Work closely with and report directly to the executive director to manage all operational needs and ensure smooth running of the organization. Maintain relations and with vendors and service providers; manage the central fundraising database and perform all functions related to database management; maintain computer equipment and troubleshoot IT issues; perform wide range of administrative/project responsibilities including copying, faxing, filing, overall office management and event planning.

Assisted help desk callers with software, hardware and business process questions. Investigated and resolved programming and production problems in a timely manner ensuring that online systems were available for business customers. Dealt with numerous callers daily, including the president of the company. Was responsible for software maintenance for various internal applications. Led multiple training sessions for the company contact management and sales application.