Konstantin Lomaev Email & Phone Number

Vladimir, Russia

Moscow, Russia

Managing and supporting delivery of new features for existing products and services (B2B segment)- Preliminary analysis and estimation for new requests for change (content&development), including product and web-site changes, new feature delivery, developing additional services and more- Regular sprint planning while communicating with business customers on their needs and priorities along with dev team resources capacity and availability- Managing backlog and tech debt tasks- Writing tasks for developers- Engagement in continuous improvement of work processes

Naberezhnyye Chelny, Tatarstan, Russia

Mainly working on IT systems implementation and digital transformation projects for the largest trucks and special vehicles manufacturer in Russia:- Full project lifecycle management- Budget planning, contracting suppliers, project schedule and cost control- Project documentation preparation, team management and meetings/stand-ups facilitation.

Kazan, Tatarstan, Russia

Managing several technical and cross-functional teams (following ITIL methodology):- Responsible for the teams to achieve effective and efficient delivery of service within Service Level Agreement (SLA)- Managing OPS teams, and interacting closely with DEV teams, who work by DevOps, SCRUM, Agile principles- Technical service and support-related activities control and coordination- Key decision making, work with escalations- Regular workload estimation for the teams. Task control and delegation- Regular reporting for the customer and higher management- Presentations and meetings facilitation.

Republic Of Tatarstan, Russian Federation

- Authorization and support of changes in the customer's infrastructure- Chairing Change Advisory Board meetings- Process and procedures improvements- Regular reporting to the customer and higher management- Preparing presentations and running awareness sessions for a variety of different teams (PMO, technical teams, etc.)- Leading/managing a group of change coordinators- Coaching/mentoring newcomers- Handling escalations.

Republic Of Tatarstan, Russian Federation

- Task coordination within the Change Management process (based on ITIL methodology)- Coordinating changes in the customer's infrastructure- Communication with counterparts from customer side, project managers, other processes managers, engineers, developers, etc.- Participation in the Change Advisory Board and other related meetings.

Republic Of Tatarstan, Russian Federation

Working as a technical support engineer for Fujitsu Market Place retail solution (Japanese market):- Support engineering, troubleshooting, investigating technical issues- Using the ServiceNow ITSM tool- Working with both servers and workstations running on Windows Server 2012 R2 and Windows 8.1 OS respectively- Experience in using MS SQL Server Management Studio 2012 (DB operations, writing SQL-queries, etc.)

Republic Of Tatarstan, Russian Federation

Providing technical support to Kaspersky software users via phone and web-service in English (working with customers from Middle-East, South Africa and some Eastern Europe countries):- Product/OS logs analysis- Troubleshooting, investigating technical issues.