Adrian Jaramillo Email & Phone Number

Tempe, Az

• Provide 2nd tier support to all levels of Service and Implementation Associates for Comprehensive HR, Comprehensive Payroll, Comprehensive Benefits, and PEO, regarding the resolution of product and client issues. • Products supported include all current versions of Payroll, HR, Benefits, Time and Attendance and products offered to Comprehensive Services clients in Workforce Now.• Support provided using phone queue, Salesforce Case Management queue, e-mail, and walk-up requests.• Coordinate communication with other regional departments when necessary to expedite responses to critical client situations.• Contact clients directly to handle escalated issues as required.• Continually upgrading knowledge and skill base relating to both new and existing products to increase proficiency.• Work with corporate support and development staff to identify and resolve issues and prioritize patch releases for Workforce Now.• Remain current with emerging technology in order to provide technical support for new product rollouts and/or existing offerings.• Remain proficient on all networks, operating systems, hardware, software, databases, Internet and related products. Effectively troubleshoot, replicate and develop resolution for client issues.• Provide clear, concise and pertinent communication to the field associates regarding product announcements. Including but not limited to outages, downtimes, updates, patches and migrations.• Act as Regional Office Coordinators for the entire business unit providing all relevant information to the appropriate parties via sharepoint workflows and e-mail notifications.• Assists in new product pilots, product rollouts and creation of migration strategy.• Act as project leader when necessary.

Tempe, Az

• Headed Help Desk team of 4 for Branch Operations Department• Weekly Reporting for all regions in company generating annual revenue of $3 Billion• Maintained and oversaw Call-Em-All and Kenexa ProveIt accounts for all of company consisting of 300+ offices• Tracked and analyzed Gross Margin for branches as well as all recruiters in the company to ensure they were meeting weekly expectations• Tracked weekly activity of Recruiters for company-wide contests based on merit• Maintained monthly sales and revenue reports for large clients• Created customized advanced finds(searches) and dashboards in Microsoft CRM for branch colleagues

San Diego, Ca

• Trained new colleagues on company systems• Acclimated newly acquired offices obtained from acquisitions on company policies and procedures as well as systems• Delegated data integration projects during acquisitions between team of up to 10 colleagues in order to ensure smooth transitions• Assisted struggling or understaffed offices with recruiting and payroll• Conducted payroll training• Trained entire company on newly released procedures and programs such as paperless/electronic I9 and Everify• Assisted in transitioning entire company over to new Peoplesoft software from old dos-based system of Tempware• Most Traveled Colleague FY2008 and FY2009

Carlsbad, Ca

• Responsible for the overall operations of the On-Site Office (3 shifts / 1,000 associate employees) which generated $12M in revenue per year• Headed a staff team of 3 colleagues• Managed payroll for over 1,000 employees• Spear-headed Worker’s Compensation Program at client site• Implemented employee safety program to increase safety awareness and reduce company costs• Generated and reviewed performance reports• Fielded client demands and exceeded expectations• Enforced compliance of company policies and procedures by all employees• Conducted application and interview process of prospective employees to meet hiring needs for client• Highest Account Hours by an Onsite FY2006 and FY2007• Highest Account Margin by an Onsite FY2006 and FY2007

Escondido, Ca

- Updated and maintained company’s website- Optimized company’s search engine results- Supervise product shipping- Collaborated on graphic design of company catalog- Answered phones and took sales orders for clients- Keep weekly inventory of products- Design email flyers/advertisements for current or potential customers- Design graphics for website using Adobe Illustrator and Photoshop

Vista, Ca

- Updated Manufacture Safety Data Sheets Program- Created spreadsheets containing Manufacture Safety Data Sheets information for outside contracted maintenance- Helped implement new Carpool program by changing information to Spanish for company that was made up of mostly Hispanic workers- Translated information for new hires- Organized, maintained, and updated workers compensation files