•Greeted and registered guests upon arrival•Accepted payments and maintained a bank for accurate depositing•Created, confirmed, and canceled reservations via all communication avenues •Responded promptly and efficiently to all guest inquiries and requests•Ensured refunds and compensation were given for any complaints or dissatisfaction

•Worked independently and as part of a team to provide excellent communication and customer service to patrons •Adhered to all questions, concerns, and requests of guests•Trained new employees over duties and customs of the job

•Lead 30 officers and 120 members in philanthropic, disciplinary, and recruitment activities•Worked with collegiate members, alumnae advisors, international headquarters, campus administrators and executive officers to improve risk management and professional development•Developed skills in problem solving, leadership training, public speaking, marketing, team building and organizational communication•Presided over executive, chapter, and officer meetings ensuring clarity and cooperation •Assisted members with daily goals and actions

•Assisted with shipments, inventory counts, scheduling, training, and other administrative duties •Authorized payments and returns of merchandise •Reviewed productivity and areas of concern with employees•Analyzed target audience to better display products and materials throughout store for optimal sales•Kept record of daily operations and profitability •Assisted lead manager with all upper-level duties and took over in her absence

•Designed and executed goals and timelines for project completions •Collaborated and contracted services with building maintenance, student organizations and campus offices •Promoted services and events by using social media and promotional materials around campus•Resolved issues and disputes that came to play during operations•Consistently looked for areas of improvement in events, publicity, and customer service

Promoted services and events by utilizing social media and promotional materials around campus and the community; created mock career conference event with agenda, location, projected attendance, budget, speakers, and catering; assisted with student registration and professional photo booth for over 700 students per semester

Provided safety information to patrons prior to indulging in a water sport; supervised swimmers to ensure they were swimming within the safety protocols; performed rescues in the event of drowning or swimming accidents