Kevin Lopez Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

• Enhanced security and efficiency through cloud-based identity management by integrating Single Sign-On (SSO) with a password manager using Microsoft Entra ID and Microsoft Graph API• Leveraged AI-powered threat management tools to detect, analyze, and mitigate phishing threats and other cloud-based security risks. Enhancing phishing email detection while reducing administrative efforts.• Identified and resolved mail flow issues, including delivery delays, failures, security incidents, and routing anomalies in Microsoft 365 Exchange Online.• Conducted ongoing cloud infrastructure support and implemented best practices for email security and identity protection in a hybrid cloud environment.

Pennsylvania, United States

• Proficient in the management of Microsoft 365 (M365) services and applications, ensuring optimal functionality and utilization.• Experience in navigating Microsoft Endpoint to securely Configure and enroll mobile devices.• Demonstrated ability to effectively manage and prioritize multiple user tickets and tasks, delivering timely resolutions and maintaining seamless operational continuity.• Maintaining network infrastructure through patching and maintenance, utilizing tools such as putty and scripts to ensure thorough execution and completion.• Complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; support of end user systems.• Ensure network performance, including voice, data, wireless communications, and provide support for networked software• Software; install/deploy licensed software on workstations; ensure software asset management policies are followed.