Katie Loyas Email & Phone Number

VALUE PROPOSITION* Proven track record of scaling Saas organizations through customer-driven growth engines.* Dynamic and results-focused Customer Success Director demonstrating excellent leadership by launching and driving effective strategies to optimize the customer experience, retain revenue, and increase market share in high-visibility, competitive environments. * Highly skilled at developing enterprise-wide cultures of customer success, collaborating with key stakeholders across different department lines and at all levels of the organization.* A demonstrated record of success establishing relationships and producing consistent results in customer-centric companies that have included The RockED Company, Inc., automotiveMastermind LLC, Mercedes-Benz Manhattan, and Ray Catena Motor Cars.* A solid relationship manager expertly leveraging true passion with an unwavering commitment to excellence to launch, build, and lead highly effective client service strategies, safeguarding the company's reputation for excellence.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Client Services, Relationship Management, Performance Improvement, Customer Service Standards, Revenue Growth, Team Leadership

• 

  New York University

  Leadership & Management