Custom Script Development: Customized over 200 scripts to meet specific client requirements, resulting in a 30% increase in functionality and user satisfaction.Proactive Issue Management: Identified and implemented fixes for 95% of potential issues before they escalated, maintaining strong client communication and trust.Application Build and Support: Built and supported 6 applications across 7 environments (SIT, UAT, NFT), improving deployment efficiency by 25%.Vendor Coordination: Successfully coordinated with 3rd party vendors for application integration, enhancing project delivery timelines by 20%.

On-Call Support: Managed on-call alerts during off-shift US hours, ensuring 99% uptime of critical systems and rapid response to incidents.Documentation Development: Created detailed documentation of known requests and issues, facilitating 30% faster resolution times for team members.Impact Analysis: Conducted thorough analyses of potential impacts before implementing changes, minimizing disruptions and enhancing operational stability.Permanent Fix Implementation: Developed and delivered permanent fixes for long-pending tasks, reducing outstanding issues by 40%.Vendor Coordination: Coordinated with cloud service providers on firewall and load balancer changes, ensuring compliance and performance enhancements.Issue Resolution Leadership: Drove issues to closure during weekly management update meetings, resulting in enhanced visibility and accountability.SFTP and Data Management: Conducted housekeeping of invalid exports and SFTP users, improving system efficiency and security.CloudWatch Configuration: Configured CloudWatch to monitor application logs and utilized AWS Lambda for event backups, ensuring robust data retention.Data Anonymization: Identified tables for anonymizing user data, including audit information, to comply with CCPA regulations.User Login Analysis: Pulled user login IP data from various sources (website and mobile app), improving security monitoring and user behavior insights.

On-Call Support: Managed on-call alerts during off-shift US hours, ensuring 99% uptime of critical systems and rapid response to incidents.Documentation Development: Created detailed documentation of known requests and issues, facilitating 30% faster resolution times for team members.Impact Analysis: Conducted thorough analyses of potential impacts before implementing changes, minimizing disruptions and enhancing operational stability.Permanent Fix Implementation: Developed and delivered permanent fixes for long-pending tasks, reducing outstanding issues by 40%.Vendor Coordination: Coordinated with cloud service providers on firewall and load balancer changes, ensuring compliance and performance enhancements.Issue Resolution Leadership: Drove issues to closure during weekly management update meetings, resulting in enhanced visibility and accountability.SFTP and Data Management: Conducted housekeeping of invalid exports and SFTP users, improving system efficiency and security.CloudWatch Configuration: Configured CloudWatch to monitor application logs and utilized AWS Lambda for event backups, ensuring robust data retention.Data Anonymization: Identified tables for anonymizing user data, including audit information, to comply with CCPA regulations.User Login Analysis: Pulled user login IP data from various sources (website and mobile app), improving security monitoring and user behavior insights.

On-Call Support: Managed on-call alerts during off-shift US hours, ensuring 99% uptime of critical systems and rapid response to incidents.Documentation Development: Created detailed documentation of known requests and issues, facilitating 30% faster resolution times for team members.Impact Analysis: Conducted thorough analyses of potential impacts before implementing changes, minimizing disruptions and enhancing operational stability.Permanent Fix Implementation: Developed and delivered permanent fixes for long-pending tasks, reducing outstanding issues by 40%.Vendor Coordination: Coordinated with cloud service providers on firewall and load balancer changes, ensuring compliance and performance enhancements.Issue Resolution Leadership: Drove issues to closure during weekly management update meetings, resulting in enhanced visibility and accountability.SFTP and Data Management: Conducted housekeeping of invalid exports and SFTP users, improving system efficiency and security.CloudWatch Configuration: Configured CloudWatch to monitor application logs and utilized AWS Lambda for event backups, ensuring robust data retention.Data Anonymization: Identified tables for anonymizing user data, including audit information, to comply with CCPA regulations.User Login Analysis: Pulled user login IP data from various sources (website and mobile app), improving security monitoring and user behavior insights.

Model Development: Designed and prepared a supporting model from scratch, streamlining processes and enhancing operational efficiency.Issue Documentation: Created comprehensive documentation of known issues, facilitating quicker resolutions and knowledge sharing within the team.Shift Roster Management: Developed and maintained shift rosters, ensuring optimal staffing levels and coverage.Proactive Issue Resolution: Adopted a proactive approach to handling issues, reducing response times and preventing potential disruptions.

Gateway Environment Management: Ensured high availability of gateway environments for users in France and Germany, enhancing user experience and access.Jobs Submission Configuration: Configured Autosys agents to submit jobs in PowerCenter, improving job scheduling efficiency by 25%.XML Import and Deployment: Managed XML imports, package deployments, and upgrades in PowerCenter, facilitating smooth transitions and updates.Monitoring and Administration: Monitored alerts and administered MQ and PowerCenter, maintaining system integrity and performance.Issue Documentation and Analysis: Documented new issues and resolutions, performed root cause analysis for critical incidents, contributing to a 30% reduction in recurring issues.Team Mentoring: Mentored team members to ensure a comprehensive understanding of issues, fostering a collaborative learning environment.Unix Permissions Management: Managed permissions through ACL and user administration in Unix environments, ensuring secure access controls.Interface Setup: Configured internal and external interfaces for file transfers, optimizing data flow and integration.Migration Projects: Successfully migrated gateway applications from Solaris to Linux, ensuring all interfaces remained functional and compliant.Deployment Automation: Automated deployments across multiple servers running WebLogic, reducing deployment time by 40%.Web App Deployment: Oversaw web application deployments in both integration and production environments, ensuring timely and accurate releases.Onsite Coordination: Coordinated with onsite counterparts to share workloads, enhancing team efficiency and communication.Critical Application Testing: Ensured testing environment availability for three critical applications used by global users, supporting uninterrupted operations.Automated Deployment Tools: Utilized Nolio and BladeLogic for automated deployments, increasing deployment reliability and speed.

Script Development and Testing: Developed and tested scripts for Third Level Support (TLS), enhancing issue resolution capabilities.Recognition for Performance: Received a ‘Pat on the Back’ award for creating critical scripts during a high-pressure phase, demonstrating dedication and impact.Creativity Card Award: Earned a ‘Creativity’ card within three months of project initiation for quick learning and innovative problem-solving.Technical Issue Resolution: Resolved technical issues escalated by First Level Support, improving response times and customer satisfaction.Job Configuration and Monitoring: Configured new jobs and monitored scheduled batch jobs in Control-M, ensuring seamless operations.Alert Configuration in Splunk: Set up and monitored alerts in Splunk, implementing alert suppression using Selenium to streamline notifications.On-Call Support: Provided on-call support for troubleshooting file-related issues, effectively coordinating with the source team to resolve incidents promptly.

Data Recovery Drill Participation: Actively participated in data recovery drills, enhancing system resilience and ensuring business continuity.Script Development and Documentation: Developed and documented scripts for repetitive tasks, improving efficiency in operations and reducing manual effort.End of Day/Start of Day Activities: Executed critical End of Day and Start of Day activities for B@ncs, ensuring smooth transitions and operational readiness.Backend Application Monitoring: Monitored backend banking applications proactively, identifying and resolving issues to maintain optimal performance.Data Migration Analysis: Conducted data analysis on errors reported during migration, leading to improvements in data integrity and migration processes.Report Generation: Generated consolidated reports from split data sent to branches, enhancing clarity and decision-making capabilities.Communication with Interfaces Team: Informed the interfaces team about the last NEFT batch received from RBI, ensuring timely updates and coordination.