“Here’s what I do every day.”• Analyze the business challenges and opportunities of organizations. • Help business leaders see fresh perspectives and creative-new ways of capitalizing on those challenges and opportunities.• Strategically identify potential process improvements that can yield maximum return on investment (ROI).• Lead the process of helping business leaders discover, decide on and prioritize their needs, then help them commit to those needs in… Show more “Here’s what I do every day.”• Analyze the business challenges and opportunities of organizations. • Help business leaders see fresh perspectives and creative-new ways of capitalizing on those challenges and opportunities.• Strategically identify potential process improvements that can yield maximum return on investment (ROI).• Lead the process of helping business leaders discover, decide on and prioritize their needs, then help them commit to those needs in requirement-documentation signoffs.• As a Certified Salesforce Consultant, build sales, marketing, and service solutions that leverage the advanced functionality of the Salesforce platform and the Salesforce AppExchange ecosystem. • As a Certified Salesforce Administrator, provide administration of various Salesforce platforms.• Use project management software to create project work plans, negotiate consensus on milestones, assign responsibilities, track progress, communicate potential obstacles, adhere to deadlines.• Manage multiple-concurrent projects while continuously coordinating solution delivery with project teams, vendors, and executive management. • Delegate tasks to team members most likely to succeed while preparing less-experienced team members for future opportunities. • Troubleshoot technical-system issues. Work with internal staff and/or external vendors to fix these issues.• Tactfully resolve problems while nurturing team unity.• Customize management reports and executive dashboards as needed and requested. • Organize documentation of systems, processes, features, functions, issues, activities, and results.• Manage costs, risks, and resources while delivering solutions on-time, on-spec, and on-budget.• Help organizations cultivate a culture of continuous excellence. Show less

Oversee and enhance IT systems, digital platforms, and business processes to ensure smooth, efficient operations that empower BDPA to provide exceptional services and programs to its members, partners, and diverse communities.

• Worked a one-year community-development initiative (at Greater Cleveland Partnership) as a project manager leading a team of developers enhancing the “Inclusion Marketplace” application that helped minority business entrepreneurs connect with corporate buyers and opportunities for business growth.• Helped 107 African-American business owners use the “Inclusion Marketplace” to grow their enterprises.

• Led the systems-analysis efforts for enhancements to the SAS Data-Warehouse, business intelligence, and the Microsoft-SQL-Server-based Claims Management System.

• Helped PNC Bank get closer to its vision of becoming a more customer-data-driven organization by implementing Tableau business analytics that mined actionable insights from customer data.• Maintained KPI reports helping bank-operations departments measure and improve productivity.• Integrated customer data from multiple enterprise systems stored in IBM, Oracle, Microsoft SQL, Excel and Access repositories. Extensive utilization of MS Excel, including pivot tables, vlookups and… Show more • Helped PNC Bank get closer to its vision of becoming a more customer-data-driven organization by implementing Tableau business analytics that mined actionable insights from customer data.• Maintained KPI reports helping bank-operations departments measure and improve productivity.• Integrated customer data from multiple enterprise systems stored in IBM, Oracle, Microsoft SQL, Excel and Access repositories. Extensive utilization of MS Excel, including pivot tables, vlookups and filtering. Show less

• Implemented a new learning management system that served over 200K United States VA employees, improving employment-education services within the U.S. Department of Veterans Affairs (VA) and increasing system availability and run time to 99.9%.• Created functional requirements of business processes, business rules, use cases and data models.• Prepared work plans and schedules, including requirements, project tasks, work assignments, resources, and the inclusion of project milestones… Show more • Implemented a new learning management system that served over 200K United States VA employees, improving employment-education services within the U.S. Department of Veterans Affairs (VA) and increasing system availability and run time to 99.9%.• Created functional requirements of business processes, business rules, use cases and data models.• Prepared work plans and schedules, including requirements, project tasks, work assignments, resources, and the inclusion of project milestones and review points. Show less

• Managed a 20-person IT-consulting-services practice that generated $5-10 million annual revenue.• Led sales, staffing, and project management.• As an IT-project-manger, led teams building software solutions that helped organizations grow.• Negotiated contracts, managed relationships, synchronized development, and monitored third-party-vendor performance against Service-Level Agreements (SLAs). • Managed complex projects, including all planning, analysis, IT build… Show more • Managed a 20-person IT-consulting-services practice that generated $5-10 million annual revenue.• Led sales, staffing, and project management.• As an IT-project-manger, led teams building software solutions that helped organizations grow.• Negotiated contracts, managed relationships, synchronized development, and monitored third-party-vendor performance against Service-Level Agreements (SLAs). • Managed complex projects, including all planning, analysis, IT build, user-acceptance testing, and system go-live.• Led high-velocity teams of internal developers and third-party service partners. • Managed testing cycles and provided training and coaching services to key users of the built solutions.• Managed the allocation and scheduling of staff to support mission-critical, 24x7 business processes.• Resolved problems under pressure while nurturing team unity in team-building activities.• Optimized scarce project resources, and resolved complex issues within application-delivery and support teams, resulting in lean, efficient business solutions. • Coordinated with all stakeholders (across departments, enterprises, and regions) to ensure that software and systems satisfied all customer goals and objectives — on-time and within budget. Show less