Kendra Lassiter-Watson, Itil4 Email & Phone Number

Jersey City, New Jersey, United States

Supports the organizations global Voice & Unified Communications platforms. Establishes processes to provide consistently high levels of customer service in a cost-effective manner. Lead and facilitate both internal and external meetings with customers and other internal stakeholders to understand and document overall project and system architecture.

Brooklyn, New York, United States

Brooklyn, New York

Provided overall technical leadership and support to multiple teams in Telecommunications, Help Desk, Field Services, and Asset Management. Effectively managing direct reports of Tier 2/3 Engineers, Systems Administrators, Business Analysts, and Technicians. Coordinating daily work assignments and project tasks. Designed and completed administrative.

Greater New York City Area

Team Lead - Senior Voice Engineers engaged in the design, configuration, deployment, and upgrade of unified communication technologies including Avaya Communication Manager, Session/System Manager, ACCCM, Contact Center and NICE call recording at client sites for Morgan Stanley and Capital One.Bolstered the performance and capabilities of client.

Greater New York City Area

Investigated and resolved issues impacting the performance and availability of Avaya and Nortel PBX and voicemail switches, and served as the project manager leading the installation and upgrade of voice systems. Documented telecommunications procedures for integration into runbooks. Served as a source of Tier 3 technical support on a 24/7 basis, advising.

Greater New York City Area

APEX Systems, Inc. Consultant supporting Citi Group, then Morgan Stanley Smith Barney (MSSB), then Morgan Stanley. Supervised a team of 6 PM's in coordinating the deployment of new Avaya gateways in financial branches throughout the US. Over 500+ switches were successfully installed.

Greater New York City Area

Provided MAC and voice network project support for over 2000+ employees. Maintained, programmed and troubleshot all aspects of the Avaya PBX, voicemail and call accounting system.

Greater New York City Area

Provided MAC and voice network project support for over 500 employees, including Traders. Maintained, programmed and troubleshot all aspects of the IPC Turrets, Avaya PBX, Nortel Option 11 and 81c system, Nortel Call Pilot, Octel voicemail and NICE call recording system.

Greater New York City Area

Provided MAC and voice network project support for over 5000+ employees. Maintained, programmed and troubleshot all aspects of the Avaya PBX, Call Center (Contact Center) vector/vdn design, voicemail and call accounting system. Managed the major relocation of the corporation headquarters to a new 550,000 sq.ft. location in lower Manhattan installing a new.