Senior Library Assistant in charge of the Mira Mesa Branch Library IDEA Lab, Social Media Manager, First Aid Supervisor, Volunteer Supervisor, and supervising staff member, offering technical assistance and educational programs with 3D Printers, Silhouette Cameo 4, Glowforge Pro, Cricut Heatpress, machine and hand sewing, as well as other STEAM activities.

I worked as a subject specialist in tutoring English Literature, Writing, Language, History, Humanities, test taking skills, executive dysfunction coaching with homework help for individualized education plans created for disabled and abled students. I utilized the Orton-Gillingham WADE system, and the STAR system for students with dyslexia and reading delays. As a tutor I helped students from Kindergarten to College both in person and online.

I worked a help desk handling patron questions and research requests via chat, phone, email, and walk-in appointments. This job also involved transcribing articles from the Louisville Leader transcription project, creating Subject Research Guides via the LibGuides program, assessing use of library databases and reference resources, and I assisted the librarians during teaching appointments with undergraduate classes to help students learn how to utilize library resources and practice information literacy.

I handled interviews, orientation, drug screenings, hiring, and a busy multi-line phone system in a staffing company.

I was a troubleshooter in the dispatch office, where I assisted technicians in an inbound call center environment to troubleshoot cable, internet, and phone problems in the field in real-time. I handled a multi-line phone system in a busy environment that also involved heavy use of the Microsoft Office Suite, customer service, and logistics work for the technicians and customers.

Processing and handling medical documentation for the Veterans Association. Duties include document preparation, document repair, archives support, scanning, scanning support, and handling of medical records.

Customer service representative for the Baton Rouge area. Duties included using multi-line phones for reminder calls for Direct TV customers, communication with technicians, handling customer complaints and appointment scheduling, and updating and adding notes to current Direct TV work orders. Skills used: Multi-line phone use, data entry, customer service skills, operation of Microsoft Office Suite, FS Scheduler, and Siebel.

As a cashier with Panera I not only handled the cash registers at the busiest location in the Charlotte metro area, but I also maintained the bakery and the barista station where I created espresso drinks for our customers.

Customer service representative for the Baton Rouge area. Duties included using multi-line phones for reminder calls for Direct TV customers, communication with technicians, and updating and adding notes to current Direct TV work orders. Skills used: Multi-line phone use, data entry, customer service skills, operation of Microsoft Office Suite, and Siebel.

Areas of expertise include basic reference work, which includes a thorough acquaintance with standard print, mechanical, and computerized reference sources; skills in conducting reference interviews; assigned clerical tasks, such as filing, inventory, checking bibliographies etc.; regular departmental housekeeping tasks, such as shelving books, dusting, etc.; assists in library web page maintenance; and creation of instructional videos and programs on how to use the Berea Digital interface of Hutchins Library.

Areas of expertise include physical preparation of library materials: Date Dues, stamps, types and irons labels, etc; filed in one or more of the various catalogs; searching the OCLC database for bibliographic records to match uncatalogued items; searches BANC and the shelf list card file to track added copies, volumes and replacements to the collection; searches BANC to identify duplicate gift materials; transportation of materials to other areas in the library or to other libraries; and the unpacking, cleaning and processing of gift books.

Areas of expertise include professional scanning and digitization work; handling of old photographs, periodicals, and books; creation of metadata information; and transcription of old documents, photographs, yearbooks, and periodicals.