Maintenance and implementation of IT/IS systems at SACS campus-wide in addition to the following current Computer Support/Information Technology assignments:Inventory/asset management via ExcelIn-house hardware replacements and repairs (HPs only)NetworkingVirus removalsSoftware installations (as well as updates, upgrades, and downgrades)LCD projector and other media setupsTroubleshooting with Lenovo/IBM, Hewlett-Packard, and Apple desktops and business notebooks containing Win7, Win8, and Mac OSX, respectivelyData backup, recovery, and restorationImaging/"ghosting" Hewlett-Packard business notebooks and desktops using Symantec Ghost SuiteBuilding/profiling desktops and business notebooks for teachers and staffInstalling Hewlett-Packard printers and corresponding ink cartridgesEquipment setups in various classroomsShipments via FedExCertifying Java SE and Adobe Flash Player for EPGY Stanford Math and Reading

o Troubleshooted with Windows XPo Delivered/retrieved mailo Performed printer maintenanceo Reset passwordso Reported work orderso Answered switchboard/help desk calls

o Connected to networks in main building and other regionso Troubleshooted with Windows XPo Installed printers by replacing ink, toner cartridges, and maintenance kits, as well as running streak clean-ups under the sub-menuso Set up equipment for employees at their cubicles and officeso Shipped out equipment to regional and home userso Installed memory in desktops and laptopso Offered Remote Assistanceo Imaged hard drives in desktops and laptopso Built/profiled desktops and laptops to employeeso Set up Citrix to employees at NEO and outside of the region