Karen Lyons Email & Phone Number

Pennsylvania, United States

Warrendale, Pa

• Process orders and maintenance requests for Business and Govenment accounts. • Exceeded Quality Service goals on an annual basis. • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. • Provided support to multiple work types of corporate account customers across Verizon Wireless Markets • Ability to manage Service Level response times and resolving escalated and/or urgent issues. • Handled… Show more • Process orders and maintenance requests for Business and Govenment accounts. • Exceeded Quality Service goals on an annual basis. • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. • Provided support to multiple work types of corporate account customers across Verizon Wireless Markets • Ability to manage Service Level response times and resolving escalated and/or urgent issues. • Handled situations that required adaptation of response or extensive research. • Contacted customers via email and/or outbound call to advise status of order / correspondence. • Answered incoming calls and responded to inquiries according to established guidelines and targets.• Maintained up-to-date knowledge of product and service changes. Show less

Education record

Business - Continuing Education.