• Advises managing directors on risks and impact concerning technology lifecycle; provide actionable insights and support data driven decisions leveraging on ServiceNow SAM, HAM and APM capabilities. Identify potential issue areas and guide future technology investments aligned with the bank-wide strategy roadmaps.• Lead a team across a geographically dispersed organization in the development of quantitative and analytical metrics in ServiceNow to manage, measure, and monitor technology… Show more • Advises managing directors on risks and impact concerning technology lifecycle; provide actionable insights and support data driven decisions leveraging on ServiceNow SAM, HAM and APM capabilities. Identify potential issue areas and guide future technology investments aligned with the bank-wide strategy roadmaps.• Lead a team across a geographically dispersed organization in the development of quantitative and analytical metrics in ServiceNow to manage, measure, and monitor technology related risk exposures.• Key member in the task force for the SWIFT Customer Security Controls Framework (CSCF) Programme. Successfully adhere to compliance levels with controls as part of the Customer Security Programme (CSP).• Experience in collaborating with regulatory bodies across different jurisdictions such as Monetary Authority of Singapore, HK Monetary Authority, etc. Show less

• Help to define overall bank-wide governance of technology obsolescence and ensure its effective implementation.• Identify and communicate technology product obsolescence to senior stakeholders.• Collaborate with CIO community to establish corrective actions.• Raise awareness and action on technology obsolescence to safeguard operational stability and security.

I held the role of Global Lead Transition & Transformation Manager, successfully managing large-scale transition and transformation projects for a few Fortune 500 companies. Involved in the planning, implementation and stabilization phase to transition the newly outsourced IT services and appointed as the contact for customer’s senior executives through the transformation period.• Implemented industry standard Incident, Change, Problem and Configuration Management processes (ITSM) for… Show more I held the role of Global Lead Transition & Transformation Manager, successfully managing large-scale transition and transformation projects for a few Fortune 500 companies. Involved in the planning, implementation and stabilization phase to transition the newly outsourced IT services and appointed as the contact for customer’s senior executives through the transformation period.• Implemented industry standard Incident, Change, Problem and Configuration Management processes (ITSM) for clients.• Awarded ISO 20000 under the “Design and transition of new or changed services” scope. Show less

Managed customer’s stringent SLA and KPI with a team of over 60 engineers. Implemented new support processes and achieved a high Customer Satisfaction (CSAT) score. Transformed the client’s legacy environment to an enterprise environment by implementing best practices and global processes.

Involved in Global third level support (final escalation level) for Microsoft Active Directory in ShellAppointed as project technical lead and assists the project manager and program managers in identifying risks, issues and mitigation factors to implement the operational project successfully.