Keri S. Email & Phone Number

North Carolina, United States

• Accounts Receivable for GPM owned convenience stores with multiple business entities, consisting of in-house fleet customers, bulk fuel, and real estate/rental property tenants• Handle collection accounts by contacting customers who use our in-house fuel accounts and place holds on the accounts, set up payment options Credit card closeouts and invoicing• Audit store charges for any errors and make financial corrections, correct for over/short issues that occurred at the store level• Assist with all aspects of setting up and preparing for new acquisitions and special projects, set up new customers using PDI & Intevacon systems• Rental schedules, MM & EOM aging reports, rental property billing and create charges for utilities/CAM/Taxes • Bill customers for fuel, utilities, and merchandise• Responsible for all online banking deposits, posting customer payments • End of month closing schedules – update and complete for multiple business entities• End of month Item reconciliation, variance analysis, prepare monthly financial reports and statements• Key payment batches for in-house fuel customers and real estate tenants while calculating and creating charges for % of sales, and credit fuel discounts for customers• Solely responsible for completing the Lease Billing workbook monthly to confirm tenants are being billed correctly and balances are accurate for each business entity prior to updating imports and posting• GL & JE posting

Wilmington, North Carolina Area

• Supervise team in call center atmosphere • Accountable for all quality control on outgoing work orders and authorizations created by the team. Ensure billing information is accurate, staff is following guidelines, staff is conducting appropriate research on rates. Overall quality assurance to protect our companies’ liabilities and accountability• First point of supervisory contact for all escalated issues, President, VP and five Sales Managers• Responsible for interviewing, training and assist with two monthly team meetings for all department staff • Interact with Insurance companies and lenders to obtain appropriate documentation for GAP warranties• Research the best rates on replacement parts, repairs and technicians. Negotiate on all costs• Responsible for handling numerous client accounts with larger volume and the more “demanding” dealerships.• Analyze warranty coverage and claims to determine coverage and company’s liability• Work extremely close with customers, dealerships, service advisors and repair technicians all over the US to process vehicle repairs, GAP and warranty claims• Responsible for ensuring claims are legit and notate any fraudulent information– make decisions on approval or denial of claims• Resolve any discrepancies with claims after reviewing all photos of vehicle damage and claim information• Work well under pressure, answer high volumes of phone calls and claims and with little supervision

Wilmington, North Carolina Area

• Aid in the training process of all new employees and assist with new hire interviews• End of the day cash balancing/reconcile, quality control and prepare daily balance reports• Manage the billing department in the absence of the manager and handle all issues• Post all incoming payments to patient accounts including insurance adjustments to claims• Collect payments, prior authorizations and verify insurance coverage • Data management and data entry of demographic and insurance information• Set Up payment plans for patients and work on collections reports• Responsible for billing and entering all patient rehabilitation charges including• Contact patients in regardless to insurance concerns, account balances, and collections• Responsible for accessing the NHRMC hospital portal while abiding HIPAA laws to obtain and enter patient demographics and insurance information• Billing, file and submit all In-patient charges and claims from patients in the hospital• Work with Attorneys, outside Physicians, Department of Labor, and Workers Compensation companies to schedule depositions, phone conferences, issues related to patient cases and ensure payment is negotiated and received

Wilmington, Nc

• Assist and manage a team of 15-30 employees• Mentor, coach and counsel productivity and quality for team• Establish and monitor developmental plans and document daily performance • In-depth criminal background researching and investigation• Research and report: County, State, Civil, Nationwide and Federal records, Sex offender registry.• Research and report: Employment Screening, Drug Screening, Residency history and Bankruptcy records• Contact Courts and archival centers for case file retrieval• Responsible for ongoing communication of team by conducting monthly team meetings, weekly feedback, and monthly one on one sessions• Maintain a daily game plan for the operations department and update periodically throughout the day based on volume and staff changes• Manage schedules, and time off request through TOPS system• Monitor Import and Export research queues and adjust staff accordingly to ensure work flow and aging orders are processed promptly throughout an entire shift• Accountable for interviewing, writing performance appraisals and handle disciplinary actions• Point of contact for operations related questions from the customer service and sales teams

Certificate, Business Administration And Management, General

Notry Public