Technical Product Support• Proven expertise in providing comprehensive technical support (L2/L3) across products like RTM, MYWORK, KERNEL, and Q-Suite Solutions.• Recognized for maintaining a balance and contributing effectively to each project [https://bit.ly/3GnMS2x].Multi-Product Experience• Extensive experience supporting RTM, MYWORK, KERNEL, Q-Suite products; played a pivotal role in the successful implementation of the Farmaenlace project in Ecuador https://bit.ly/49H5Oqb].• Overcame challenges, provided excellent customer service, and acknowledged for reliability [https://bit.ly/46rzXXW].Tool Proficiency• Proficient in JIRA, Salesforce, and Confluence for streamlined support processes and efficient communication [https://bit.ly/3R2qiST].Multilingual Environment Implementation• Successfully managed multi-language environments, enhancing accessibility and user experience [https://bit.ly/3QAG8mg].• Leadership role in Translation Manager support for all clients, showcasing expertise in multilingual support.• Received recognition for exceptional contributions in managing translation processes.[ http://surl.li/ngggu]