Kalyani Misal Email & Phone Number

Technical Product Support• Proven expertise in providing comprehensive technical support (L2/L3) across products like RTM, MYWORK, KERNEL, and Q-Suite Solutions.• Recognized for maintaining a balance and contributing effectively to each project [https://bit.ly/3GnMS2x].Multi-Product Experience• Extensive experience supporting RTM, MYWORK, KERNEL, Q-Suite products; played a pivotal role in the successful implementation of the Farmaenlace project in Ecuador https://bit.ly/49H5Oqb].• Overcame challenges, provided excellent customer service, and acknowledged for reliability [https://bit.ly/46rzXXW].Tool Proficiency• Proficient in JIRA, Salesforce, and Confluence for streamlined support processes and efficient communication [https://bit.ly/3R2qiST].Multilingual Environment Implementation• Successfully managed multi-language environments, enhancing accessibility and user experience [https://bit.ly/3QAG8mg].• Leadership role in Translation Manager support for all clients, showcasing expertise in multilingual support.• Received recognition for exceptional contributions in managing translation processes.[ http://surl.li/ngggu]

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  Technical Support Engineer

  Zebra Technologies

  Sep 2018 - Present - Pune, Maharashtra, India

  Support Engineer | Zebra, Pune | September 2018 – PresentClients Served: REWE, BP, Dixons, Travelodge, Waitrose, McDonald's, John Lewis, Selfridges, H&M etc.Role and Responsibilities:•Technical Analysis (l2/L3) and Issue Resolution: Resolved technical issues for RTM, MYWORK, KERNEL, Q-Suite products. Proposed effective workarounds for continuous business operations.•Coding Proficiency: Java and SQL and Mongo DB expert, addressing complex technical challenges.•Documentation and Leadership: Designed and documented support processes.•Customer Assistance: Provided comprehensive support for complex technical issues.• Experience with JIRA and salesforce.

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  Maharashta Institute College Of Engineering Kothrud Pune

  Computer Engineering