Spearheaded the successful closure of configuration operations in TN and the establishment of a new center in Fort Worth, TX. Solely managed all PMO projects and served as the only program manager with technical expertise, enhancing project delivery and client satisfaction.• Facilitated seamless coordination between construction vendors and CA Group Integrations manager, ensuring smooth project execution and timely completion of tasks.• Solely managed all PMO projects and served as the only program manager with technical expertise, enhancing project delivery and client satisfaction.• Maintained the ISO library of client records and SharePoint site, ensuring compliance with industry standards and facilitating easy access to crucial information.• Led the quotation process for all RFQs, RFI, and RFPs, including special projects and government scopes of work, resulting in competitive pricing strategies and increased revenue opportunities.• Identified emerging services and industry trends for addition to the Ingram list of services, staying ahead of market demands and enhancing the company's competitive edge.• Served as the escalation point above the production support engineers, resolving complex issues and ensuring uninterrupted service delivery.

Managed Configuration Center projects, overseeing special projects and ensuring their successful completion within specified timelines.• Evaluated scopes of work and provided accurate quotations for service levels and alternatives to Ingram Micro resellers, resulting in an improvement in quote accuracy and customer satisfaction ratings.• Proactively identified new services and industry trends for inclusion, leading to a diversification of service offerings and an increase in revenue from newly introduced services.• Conducted comprehensive training sessions for the dedicated order entry team, resulting in an improvement in order processing speed and accuracy.• Provided training to Engineer Service team members, enhancing their technical resulting proficiency, and contributing to a reduction in service request resolution time.

Processed all new and complex builds passing through the configuration center, utilizing Microsoft's Sysprep to prepare images for duplication, increasing build efficiency over three years.• Implemented command-line scripts to automate processes, leading to a reduction in manual intervention and a corresponding decrease in build turnaround time.• Wrote and maintained work instructions for shop floor applications in HTML and TXT formats, enhancing clarity and accessibility of operational procedures, decreasing errors during build processes.• Collaborated with sales and customers to address technical inquiries, ensuring prompt and accurate resolution of issues, thereby improving customer satisfaction.• Utilized resources to troubleshoot and learn new technologies within short timeframes, decreasing downtime associated with technology integration and troubleshooting.• Leveraged in-depth knowledge of imaging programs such as Ghost and MS DISM, along with expertise in designing Asset Tags using FoxPro, to streamline imaging and asset management processes.