Karolina Macowicz Email & Phone Number

Wrocław, PL

Wrocław, Dolnośląskie, Poland

• Managing projects by assigning tasks, coordinating team efforts, and holding monthly report calls with leadership to provide updates and ensure alignment with organisational goals;
• Leading the creation and maintenance of processes and tools using Zendesk, ensuringconsistent application of Guidelines across projects, teams, and geographies;
• Developing reviewer-facing training materials and collaborating with management to createtraining content for new standard data model packages;
• Acting as a subject matter expert, resolving substantive inquiries from Service Deliveryteams using Jira and assisting in defining client-specific non-standard data models;
• Collaborating closely with Clients throughout their onboarding process;
• Taking part in the Mentorship Program and conducting trainings on Time Management forstudents;

Wrocław, Dolnośląskie, Poland

• Provided quality checks on processed contracts, ensuring accuracy and compliance;
• Coordinated helpdesk activities using Zendesk, ensuring SLAs are consistently met, dealingdirectly with the Client, and providing quality checks on all queries;
• Successfully led a 10-person remediation project, overseeing productivity, quality, and teamdevelopment through 1on1s and team-building initiatives;
• Managed Knowledge Management team members, overseeing audits, facilitating externalcalls with clients, and enhancing various process tools;
• Coordinated the preparation of Price Assurance Reports, dividing tasks among team members to meet SLAs.

Wrocław, Dolnośląskie, Poland

Wroclaw, Lower Silesian District, Poland

Dublin, County Dublin, Ireland

• Examined documents, delved into case files, and addressed related matters;
• Performed on-site visits to correctional facilities;
• Collaborated with historical, medical, and legal advisors to gather comprehensive insights;
• Conducted legal research and authored detailed reports on pertinent issues.

Dublin, County Dublin, Ireland

• Conducted research on relevant laws, regulations, and legal articles;
• Organised and maintained documents in a paper and electronic filing systems;
• Gathered and arranged evidence and other legal documents for attorney review and case preparation;
• Collected affidavits and other formal statements that may be used as evidence in court. - Helped solicitors during trials by handling exhibits, taking notes, or reviewing trial transcripts;
• Filled exhibits, briefs, appeals and other legal documents with the court or opposing counsel.

Dublin, County Dublin, Ireland

• Gained exposure to all aspects of general practice;
• Worked on eXpd8 Case Management Software;
• Typed and posted letters;
• Sent e-mails and faxes to clients or other side;
• Photocopied and scanned legal documents.

Honours Bachelors Degree, Law, Second-Class Honours, Grade 1 – 2.2

Studied subjects: Irish Legal System, Contract Law, Criminal Law, Tort Law, Information Technology Skills, Land Law, Constitutional Law.

Postgraduate Degree, Business Psychology, 5

Master Of Laws - Llm, International And European Law, 4+

Advanced Diploma, Corporate, White–Collar And Regulatory Crime, Second-Class Honours, Grade 1 – 2.1

This diploma acquired a practical in–depth knowledge of the issues facing regulators, prosecutors, investigators, companies, practitioners.

Certificate, Legal Studies

Subjects studied: Introduction to the Irish Legal System, Personal and Career Development, Learning and Research Skills, Information.