Kendra D. Email & Phone Number

New York, New York, US

Richardson, Texas, US

New York, New York, US

• Citi Architecture & Technology Engineering
• Leads team that provides customized network capacity solutions based on needs defined and outlined by the business and current network traffic profiles.
• Managed North America and South American team as part of capacity planning, analysis, and design for network devices to facilitate cost savings and reduce areas of risk
• Manages weekly conference calls to present, inform, and advise of capacity remediation to a technical audience of engineers and support personnel, and advise of risk and technical solutions to a non-technical audience.
• Developed and trained others in the process to use an existing in-house risk management system to document and escalate areas of capacity risk or potential forecasted risk to the business.

New York, NY, US

Consultant and contractor for Citigroup CATE Global Capacity Management

New York, New York, US

• GNCC Level IIICitigroup Technology Infrastructure
• Provided highest level operational support to North and South American networks, to include trade floor, datacenter, and branch environments. This included monitoring, maintaining, and providing break/fix support to.
• Analyzed packet traces to determine network faults using Niksun NetVCRs and Wireshark
• Performed configuration and maintenance such as software upgrades and security updates on Cisco devices.
• Operational management of 45,000 network devices globally

http://www.pmsclan.com

St. Louis, MO, US

• Provided emergency response support to business during catastrophic outages
• Designed Cisco infrastructure devices to be within PCI compliance
• Installed, configured, and maintained Cisco Secure, CiscoWorks LMS 2.6, and Solarwinds Orion for fault and performance management of Cisco infrastructure
• Configured and implemented Cisco 2900, 3500, 3600, 6500 series Catalyst switches, 2800, 3600, and 7200 router enterprise routers
• Drafted and implemented current BGP and OSPF design in Omaha and Kansas City data centers
• Managed enterprise OC3, DS3, Metro-ethernet, and T1 internet links

• Technology Consultant
• Configured, installed, and maintained Cisco Pix (501 & 510) firewalls, Cisco switches (2500 Series), and Cisco routers (1700 Series), & Cisco Secure ACS to enhance VPN access and monitoring
• Configured, installed, and maintained all Windows 2000 & Windows 2003 domain services such as Active Directory, DNS, DHCP, WINS, Remote Access, Print & File Services, and Backup Solutions (Veritas)
• Evaluated systems and networks and developed solutions to improve or enhance infrastructure capacity for clients by providing estimated costs and technical specifications and support to customers

Randolph AFB, TX, US

• Infrastructure Technician (Aprl 04 –May 05):
• Installed, configured, and maintained all inter-hardware including Cisco routers, hubs, bridges, switches, and other data communications devices such as ADSL connections (Avidia 8000 DSL)
• Resolved network performance problems, using Sniffer Protocol Analyzer to detect bottlenecks and bandwidth issues
• Provided remote access to local area network for over 600 users using CiscoSecure ACS (Cisco AS5300).
• Installed classified network infrastructure upgrade totaling 2 million dollars
• Reengineered 18th Operations Group network infrastructure to optimize load balancing and increasing data rate ten-fold.

Bs, Computer And Information Systems

Business Continuity, Security, And Risk Management

Education record