Setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference rooms to ensure all equipment is working properlySupporting GoToMyPC remote services on desktopsSupporting Microsoft Azure services (Remote Desktop application)IgelOS install on desktops for terminal useOffice 2013/O365 support (Outlook, Word, Excel, PowerPoint)NetdocumentsLenovo laptop/HP desktop hardware supportMeraki switch managementNetwork jack management/Meraki switch managementNetwork Infrastructure refresh proposals

Active Directory – Managing user accounts and computer accounts (reset passwords, add/remove of AD groups).Imaging machine using SCCM console.Deploying new machines (HP ProDesk G1, G2, G3, Lenovo laptops X1 carbon, X390, T480, T490)Office 2016/O365 support (Outlook, Word, Excel, PowerPoint)Microsoft Authenticator setup for 2FACherwell Service Management ticket systemGlobal Protect VPN software installation/troubleshootingMDM administration (airwatch)A/V setup using Crestron software/Zoom meetings/Teams meetings.Citrix support – Profile issues, Receiver issues

Printer setup/networkingSupport Office 365 environmentProvide installation/setup of Lotus Notes 8.5New user account setup via Active DirectoryOU maintenance via Active DirectoryUtilize SCCM for imaging Lenovo laptopsMDM administration (Mobileiron)Responsible for Citrix support and resolution of hardware break/fix issuesNew user setups – Wyse Thin clients, HP Printers, Avaya IP Phones, Network connectionNetwork closet patching connectionsRSA software/console installations/trainingiPhone/iPad setup/backup/activationA/V setups, Webex, ISDN vid conf.

Hummingbird DM 5 supportDell Printer supportOffice 2003PC setup/movesA/V setupsActive directory 2003

Follow up questions on MS Word 2010 - Ribbons, DocXTools, Printing/emailing finalsFollow up questions on MS Outlook 2010 - View settings, account settings, Calendar settingsAdding network/high speed printersFollow up questions on FileSite 8.5 - adding matters, searching matters, adding personal workspace, moving emails to matter folders, search quieries for documents and matters, explaining folder structure, assigning doc types

Active Directory 2003 - creating user accounts/deleting user accounts/pw resets/maintaining security groups/mapping login scripts/maintaining OU'sRemedy Ticket system 6.3PC Software installs - SDG in Active DirectoryResponded to telephone calls, emails, personnel requests for tech supportPC Hardware installs - cd/dvd roms, system memory, hdd's, video add on cards (Hp desktops, Lenovo Laptops)BES 4.1 - add/delete user accounts, signatures, wireless activationsImaging PC's - in house global disk buildsNetwork printer setup - assigning IP address, tray assignmentsOffice 2007

BES 5.0 - add/delete user accountsPC Software installs - MS Office 2003Citrix 4.5 support - logins, iPad receiver appPC Hardware installs - cd/dvd roms, system memory, hdd's, video add on cardsHEAT ticket system Active Directory 2003 - creating user accounts/deleting user accounts/pw resets/mapping shared drives/mapping login scripts/maintaining OU'sImaging PC's - Altiris DS consoleOperate/Maintain A/V setupsResponded to telephone calls, emails, personnel requests for tech supportNetdocuments - document management system

BES 5.0Responded to email and phone requests for Blackberry issuesWorked with Blackberry 8300’s, 9700’s, 9800’sBacked up and restored Blackberry devicesAdd/Delete users on BESBreak/Fix issues for all model BlackberryTrained users on all Blackberry modelsHEAT ticket system

Network SupportDealt with Vendors (Dell & Symantec)Troubleshoot LTO4 Tape driveTroubleshoot NAS Storage

Responded to telephone calls, emails, personnel requests for tech supportActive Directory 2003 – creating user accounts/deleting user accounts/pw resets/mapping shared drives/mapping login scripts/maintaining OU’sOperate/Maintain A/V setupGhosting/Imaging PC’s (Norton’s Ghost 8.0)PC Software installs – MS Office 2000/2003, In-House applicationsPC Hardware installs – cd/dvd roms, system memory, hdd’s, video add on cardsNetwork printer setup – assigning IP address, tray assignmentsTrouble-shoot printers/software/OSBlackberry Setup/Management

Responded to telephone calls, emails, personnel requests for tech supportGhosting/Imaging PC’s (Norton’s Ghost 8.0)Active Directory 2000/2003 – creating user accounts/deleting user accounts/pw resets/mapping shared drives/mapping login scripts/maintaining OU’sOperate/Maintain A/V setupNetwork printer setup - assigning IP address, tray assignmentsPC Software installs - MS Office 2000/2003 applications, In-House applicationsPC Hardware installs - cd/dvd roms, system memory, hdd’s, video add on cardsTrouble-shoot printers/software/OS

Responded to telephone calls, emails, personnel requests for tech supportBlackberry Setup/ManagementNetwork printer setupNumara Helpdesk SoftwareDesktop Authority Remote Software 7.6.1PC Software Installs - MS Office 2000/2003 applications, In-House applicationsPC Hardware Installs - cd/dvd roms, system memory, hdd’s, video add on cardsGhosting/Imaging PC’s (Norton’s Ghost 11.0)DTE 2004Operate/Maintain A/V setupTrouble-shoot printers/software/OSHummingbird DM 5.0Citrix PS 4.5

Active Directory 2000/2003 – creating user accounts/deleting user accounts/pw resets/mapping shared drives/mapping login scripts/maintaining OU’sRemedy Helpdesk SoftwareGhosting/Imaging PC’s (Norton’s Ghost 11.0)PC Software InstallsPC Hardware InstallsNetwork printer setupTrouble-shoot printers/software/OSBlackberry Setup/ManagementOperate/Maintain A/V setupResponded to telephone calls, emails and personnel requests for tech sup

Active Directory 2003 – creating user accounts/deleting user accounts/pw resets/mapping shared drives/mapping login scripts/maintaining OU’sWindows Sever 2003 – installed/configured – active directory and dns zones and tcp/ip settings/maintained with ms updates and patchesBuilt/Configured Hewlett Packard DL/ML series serversTested/Procured all IT equipmentExchange Admin for company create/delete email accounts/distribution list/set up forwards. (hosted email by 123Together.com)Blackberry setup/configuration for corporate emailSetup Windows LANSetup Wireless Network (WEP 64-bit security)Implemented Yosemite TapeWare 7.0 BackupPurchased all IT equipment for the officeInstallation/Configuration of Symantec Anti-Virus Corp Ed. 10.0Responsible for Internet connection with VerizonSetup Network printersHelpdesk duties