• Active Directory Administration: Installed and configured Active Directory Domain Services on Server 2019, including promoting newdomains and setting up file shares with appropriate permissions.• PowerShell Automation: Automated the creation of thousands of users in Active Directory using PowerShell, streamlining administrativeprocesses and saving significant time.• Help Desk System Deployment: Created a lab environment in Azure to install and configure osTicket, performing… Show more • Active Directory Administration: Installed and configured Active Directory Domain Services on Server 2019, including promoting newdomains and setting up file shares with appropriate permissions.• PowerShell Automation: Automated the creation of thousands of users in Active Directory using PowerShell, streamlining administrativeprocesses and saving significant time.• Help Desk System Deployment: Created a lab environment in Azure to install and configure osTicket, performing initial setup for users,groups, SLAs, and help topics.• Ticket Management: Created, triaged, and resolved mock tickets in osTicket, simulating real-world troubleshooting and enhancingproblem-solving skills. Show less

• Resolved over 50 customer inquiries daily, including technical issues with POS systems, resulting ina 15% increase in customer satisfaction within six months.• Collaborated with a team of 10 to optimize inventory management and product displays, contributingto a 10% increase in seasonal sales over three months.• Handled customer concerns promptly and efficiently, reducing complaint resolution time by 20%,maintaining high levels of customer loyalty and repeat business.

• Technical Support Excellence: Provided effective technical support to clients and internal staff, resolving issues promptly and efficiently.• Equipment Organization Leadership: Maintained organized equipment inventory and storage areas, ensuring efficient resource access.• Administrative Support Proficiency: Supported administrative tasks such as data entry and filing, contributing to smooth officeoperations.• Team Collaboration and Communication: Collaborated closely with… Show more • Technical Support Excellence: Provided effective technical support to clients and internal staff, resolving issues promptly and efficiently.• Equipment Organization Leadership: Maintained organized equipment inventory and storage areas, ensuring efficient resource access.• Administrative Support Proficiency: Supported administrative tasks such as data entry and filing, contributing to smooth officeoperations.• Team Collaboration and Communication: Collaborated closely with team members on various projects, demonstrating strong teamworkand communication skills.• Continuous Learning Initiative: Actively engaged in learning opportunities to deepen understanding of technology and consultingpractices.• Community Engagement and Advocacy: Participated in community events and initiatives organized by TSCA, promoting technologicalliteracy and awareness within the community. Show less