Director Of Operations
Current• Directly oversee & responsible for all other directors & staff, reporting directly to CEO • Devise, audit, & optimize program offerings to increase client retention & attract new clients to drive revenue• Create, adapt, & implement business policies & procedures to be productive during the COVID-19 pandemic while ensuring a safe environment• Invent, plan, & implement revenue generating, community exposure, & brand recognition events • Compose & execute marketing content & email campaigns using Constant Contact, assessed & adjusted via A/B testing• Direct manager of website, driving growth of business & differentiating core products from competitors • Generate & manage digital content for website & social media accounts, inventing new opportunities to increase subscribers via Instagram, Facebook, & YouTube• Innovate & edit marketing & informational videos for social media & website• Design, distribute, & analyze online surveys to assess clients’ satisfaction, needs, and desires• Construct brochures & fliers to advertise programs & events to drive growth & community exposure • Organize & implement all employee interviews, onboarding, training, & ongoing evaluations