Kevin Martinez Email & Phone Number

Racine, Wi, Us

Racine, Wisconsin, United States

Process customer orders accurately and punctually. Provide quotes and shipping updates. Investigate, resolved and communicate routine requests and customer concerns. Accurately maintain inventory levels for warehoused accounts. Provide administrative support and service to sales and management. Provide administrative support to accounting to assure accuracy in invoicing as needed. Start and process through projects based on customer requirements.

B2B account management. Provided end user technical support. Increased previous year sales by 1.2 million dollars on managed accounts. Worked closely with warehouse and transportation staff to assure timely order processing and delivery. Managed third party contact center through daily calibration and script implementation. Researched chargebacks and reversed financial loss. Identified and reported late orders to maintain a positive track record. Used EDI and CRM systems to manage orders and warranty cases. Trained and onboarded incoming employees

Sturtevant, Wi

Evaluated, authorized, and recommended approval for consumer, real estate and credit loans. Educated and advised members on financial decisions. Assisted members and potential members with their telephone requests. Answered questions about products and services.

Sturtevant, Wi

Interactive Teller Machine. Executed member transactions, including deposits, withdrawals, money orders and checks. Organized and removed online banking files no longer in use. Managed calls effectively in a complex, fast-paced and challenging environment. Managed high call volume with tact and professionalism.

Racine, Wi

Oversaw the pool installation process. Determined project schedules, which included the sequence of all construction activities. Supervised the work of five team members, offering constructive feedback on theiw work performance. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.