CSMs at Tableau work as a part of the Major Account Care or "MAC" team to support some of Tableau's largest customers and partners. We provide these customers with dedicated care and attention. Our goal is to ensure each of our customers has everything needed to be successful using Tableau, including but not limited to advanced technical support, Tableau scaling guidance, project planning, and Tableau deployment performance analysis. A CSM ensures their customers are maximizing their Tableau environments and getting the absolute best support Tableau offers. An extension of the CSM role is relationship management and facilitation of internal resource assignment to ensure customer success. This role requires expert knowledge of all Tableau products and the ability to scale those products to large enterprise environments. Tableau's CSMs must also possess excellent interpersonal abilities to navigate complex customer relationships.

Records managers oversee an organization’s records from their creation and preservation through to disposal. My responsibilities include:• Establishing new records management systems• Developing, maintaining, verifying, and evaluating existing systems• Overseeing the switch from paper to electronic record-keeping• Writing reports and publications• Dealing with inquiries and requests for information from both internal and external clients• Ensuring that financial, legal, or administrative requirements and regulations are complied with• Ensuring that data is protected• Classifying and indexing records• Destroying or archiving finished data/records• Ensuring that records are easily accessible when needed• Providing training to staff who require access or have responsibility for maintaining records.

The Customer Experience Manager (CEM) is a key role within Rubriks Customer Support organization. The CEM role is responsible for managing specific account(s) experience through strong relationship building and technical knowledge. A Rubrik CEM works as the primary point of contact, driver, and customer advocate for major projects and escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in Rubrik as the leader in cloud data management. The role of CEM and its objective is to provide an industry leading customer experience for Rubrik customers in both a proactive and reactive manner.

The Support Account Manager (SAM) combines strong customer relationship and crisis management skills with technical competencies to deliver the highest level of support service to Enterprise customers, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer's operations. In close collaboration with other parts of NetApp support, the SAM oversees an optimal delivery of support activities for the customer and provides an effective crisis management and communication in case of disruptions. As trusted advisor of the customer and in partnership with the account team, the SAM actively drives pre-emptive and preventative recommendations which are tailored to the customer's business needs and technical environment, built on NetApp's AutoSupport technology. The SAM role is critical to NetApp's continued success to deepen the relationship with the customer, build their trust in our solutions and increase their loyalty.

Drove day-to-day client management, team development and maintained high-profile relationships with the clients and partners. Provided strategic support planning practices, formulating action plans that exceeded expectations. Created and proactively adapted account and marketing strategies to reflect change in the environment or escalation incident.

Facilitated business development strategy meetings to develop custom SEC solutions. Managed partner strategies. Provided resource coordination, technical and engineering support for existing and emerging security implementations.