In my role as a Level II Customer Experience & Product Support Specialist, I am responsible for ensuring an exceptional experience for both customers and consultants. My core responsibilities include resolving customer inquiries, guiding them through our product offerings, and providing comprehensive support for our platform. This role requires not only a deep understanding of our products but also excellent communication skills and the ability to build strong relationships based on trust.Key duties include:• Addressing customer queries through "Cellar Select," our dedicated communication line for top-earning members, providing personalized assistance and solutions.• Analyzing and reporting technical issues within the system to the external teams for timely resolution. Sharing effective workarounds with the team to ensure continuity of service.• Following up with customers and consultants to ensure complete resolution of any issues and providing detailed product information and tailored recommendations.• Assisting in training new team members to ensure a consistent level of support across the team. This includes creating and maintaining a Product Training catalog to educate and train the internal support team, enhancing their confidence to effectively represent our products and brand mission.This role demands excellent multitasking skills and the ability to empathize with customers, especially in challenging situations. My approach is always focused on understanding the customer's perspective and providing a seamless experience from start to finish.Additionally, I play a key role in continuous improvement, sharing insights and feedback to optimize our processes and enhance the customer experience. My goal is to help our customers and consultants navigate our products with ease while fostering a positive and supportive environment for our team.

My role involved a high degree of creativity, collaboration, and problem-solving, ensuring our brand assets were both effective and aligned with our broader sustainability goals. The results contributed to a more robust and cohesive brand presence across all platforms.Key Responsibilities:• Universal Brand Assets: Supported marketing goals by creating and managing brand assets used across social media channels, marketing campaigns, and consultant materials to maintain a consistent brand identity. • Printer Management: Maintained relationships with printers to ensure accurate production and timely delivery of printed materials.• Product Team Collaboration: Partnered with the product team to develop creative assets for new wine brands and product concepts, ensuring alignment with the overall brand strategy.• Asset Management: Owned creative asset requests from internal departments, coordinating with various teams to meet deadlines and ensure smooth workflow.• Photography: Managed internal and external photography for product positioning, merchandise, website assets, social media content, and field communication tools.• Supply Chain Partnership: Collaborated with the product team and supply chain to support and program monthly Wine Clubs.Notable achievements:• Printing Process Optimization: Implemented a new printing process that reduced printing costs by nearly 40%, contributing to our eco-friendly efforts and improving operational efficiency.• Live Order Form Implementation: Worked with the technology team to design and implement a live order form for consultants, providing an intuitive user experience based on their location.• Wine Club Cards Transformation: Transformed the monthly Wine Club Cards from 30 variations into an eco-friendly catalog, reducing costs and elevating the Scout Circle brand.

As a Product Specialist in the Wine and Beverage space, I served as a primary point of contact for product-related inquiries and played a key role in bridging the gap between the product development team and customers. My focus was on ensuring that our products not only met customer expectations but also provided unique value in a competitive market.Key responsibilities included:• Product Knowledge and Expertise: Developed a deep understanding of our product lineup, including gaining knowledge in wine tasting, varietals, and food pairings to effectively communicate with customers.• Sales and Marketing Support: Collaborated with the sales and marketing teams to develop effective strategies that highlighted the unique qualities of each wine, creating compelling narratives for promotion.• Training and Education: Provided training for internal teams, educating them on product selections and how to make recommendations. Created training materials and documentation to support ongoing learning.• Cross-Functional Collaboration: Worked closely with marketing and customer support teams to ensure consistent product messaging and to align product development with customer needs.• Product Launch Support: Supported product launches by coordinating with the marketing, technology, and supply chain teams to develop launch materials, including product descriptions, food pairings, and FAQs to create a seamless experience. Assisted in creating marketing campaigns and promotional content.As a Product Specialist, my role required strong technical knowledge, excellent communication skills, and a customer-centric approach. I was instrumental in ensuring our products delivered on their promises and provided a seamless user experience. My work contributed to increased customer satisfaction, enhanced product adoption, and a more informed sales and marketing strategy.

As the founder and owner of Ash and Elm Studio, I have built a full-service creative agency specializing in photography, social media marketing, and website design. Since 2017, I have collaborated with a diverse clientele, delivering tailored services that include: • Photography: Offering family and portrait photography, product photography, and branding photography, ensuring a polished visual identity for businesses and individuals alike. • Web Design: Designing user-friendly and visually appealing websites, optimizing functionality to align with clients’ branding goals. • Content Creation & Social Media Marketing: Developing strategic marketing campaigns and social media content to enhance engagement and grow client visibility across multiple platforms.My role encompasses client management, project execution, and the studio's creative direction. Through Ash and Elm Studio, I’ve honed my visual storytelling and digital marketing skills, helping businesses and individuals effectively communicate their stories and brands.

In my role as a Photo Editor and Assistant Photographer, I provided essential support to Jenny, focusing on both post-production editing and assisting with on-site photo shoots. This role required a keen eye for detail, technical proficiency with editing software, and strong organizational skills to ensure a smooth workflow from shooting to final output.Key responsibilities:•Photo Editing and Retouching: Edited and retouched photos using industry-standard software (e.g., Adobe Photoshop, Lightroom), ensuring high-quality output and consistent style across all images.• Color Correction and Enhancement: Applied color correction, exposure adjustments, and image enhancements to achieve the desired aesthetic and meet brand standards.• Image Organization and Management: Organized and managed digital image files, maintaining a clear and accessible system for photographer.• Photo Shoot Assistance: Assisted photographer during photo shoots, setting up equipment, lighting, and backgrounds, and ensuring that shoots ran smoothly.• File Preparation: Prepared edited images for various uses, including print, digital, and social media, ensuring files were appropriately formatted and optimized for each medium.• Quality Control: Conducted quality checks on edited images to ensure they met high standards before final delivery to clients or publishing.In this position, my attention to detail, technical skills, and collaborative approach played a critical role in the successful execution of photo shoots and the production of high-quality images. My combined experience in editing and on-site assistance made me a valuable asset to the photographer, contributing to the overall success and satisfaction of our clients.

As a Visual Merchandiser for an accessories company, I focused on creating displays that attracted customers and drove sales. I ensured a consistent brand aesthetic across multiple retail spaces.Key Responsibilities:• Store Layout and Design: Ensured a logical customer flow and maximized space utilization. Created eye-catching displays to showcase jewelry, handbags, and apparel.• Product Presentation: Curated product displays with creative themes and seasonal trends. Ensured product placement aligned with marketing campaigns and promotions.• Visual Standards: Maintained brand standards across all merchandising elements, regularly updating displays to keep the store fresh and in line with current trends.• Sales Support: Collaborated with sales teams to understand customer preferences and sales trends. Adjusted merchandising strategies to promote best-selling items and support product launches.• Inventory Coordination: Ensured product availability for displays by managing stock levels and product replenishment.• Brand Collateral Integration: Integrated brand collateral (e.g., signage, promotional materials) into displays to enhance brand messaging.• Customer Experience Enhancement: Focused on enhancing the customer experience by creating inviting and accessible product presentations.Notable Achievements:Sales Growth: Implemented visual merchandising strategies that contributed to noticeable sales growth and increased customer engagement.Award-Winning Displays: Received recognition for innovative product displays that attracted significant attention and increased foot traffic.Brand Consistency: Maintained a consistent brand image across multiple store locations, ensuring a cohesive customer experience.In this role, my creativity, attention to detail, and collaborative approach played a key role in driving sales and enhancing the brand's presence. My focus on customer engagement and visual appeal created a positive and memorable shopping experience.

Job entailed knowing the behind the scenes operating system as well as phone system; assisting customers from start to finish, and following up after an order is delivered. This process included design and pricing assistance, all the way through securing a sale and making sure the customer has the best experience possible. Very familiar with various computer programs (all Microsoft Office programs as well as Photoshop and Illustrator).