Working with brilliant people to build our intermediary proposition to deliver great solutions for L & G mortgage brokers

Working in Compliance and managing a team of Quality Assurance consultants in Milton Keynes & Leicester focused on checking the quality of secured and unsecured retail banking products,

Report writingData analysisBanking Star RatingsBanking expertFinancial commentatorConsultancy

Independent mortgage advice and recommendation.Set up and managed own franchised shop.GI and protection advice and sales.

Managed teams up to 30 staff processing mortgage applications.Managed a Mortgage Collections Team for East Region.Senior Mortgage UnderwriterRe-engineering of mortgage applications process.

in Milton Keynes Business Centre, managing a team of 30 staff and 3 team managers, responsible for mortgage applications processing, budgetary control, risk management, staff development and succession planning. Also during this time I also led in 2 projects - improving mortgage customer service and working with a management consultant from Cranfield University on improved efficiencies and processing times within the mortgage application process.2000 - I was promoted to Mortgage Desk… Show more in Milton Keynes Business Centre, managing a team of 30 staff and 3 team managers, responsible for mortgage applications processing, budgetary control, risk management, staff development and succession planning. Also during this time I also led in 2 projects - improving mortgage customer service and working with a management consultant from Cranfield University on improved efficiencies and processing times within the mortgage application process.2000 - I was promoted to Mortgage Desk Manager in Hemel Hempstead, responsible for achieving sales targets, developing broker relationships, maximizing cross sales opportunities as well as service delivery and staff development. 1999 - I was seconded to Resource Manager to oversee the successful implementation of new processing platform, incorporating image and workflow and ensuring all staff had been fully trained and were competent to use the new technology. Show less

with responsibility for three junior underwriters and a mandate up to £500,000. I also had responsibility for a successful internal audit, mentoring staff and quality control targets.; - I was promoted to Arrears Unit Manager in Hemel Hempstead, managing a team of staff, dealing with all mortgage arrears cases for the East Region. I successfully achieved targets to the point that 10 staff were redeployed in other areas of the business.