Ken Burke Email & Phone Number

Americas

Cx Americas

-Developed Customer Experience (CX) learning and communications content including performance aids, visualization graphics, written communications, and branding assets-Scripted, produced, and developed Cisco/Salesforce video-on-demand (VoD) for change management and solution education facilitating role-based associate success

Kansas City, Missouri

-Delivered Population Health adoption and value realization. Helped the client tell their story-Collaborated with client C-Suite to develop business objectives, strategy, and governance-Client partner on change management, ACO management, data integration, analytics, value-based contracts, change management, population management, HCCs, payer engagement et al-Drove client adoption and satisfaction for HealtheIntent solutions, consultative sales

Kansas City, Missouri

-Managed 14O+ industry-leading service, device, and content partners. Built strong C-suite relationships, collaborated on business development opportunities, negotiated contracts-Led Cerner patient education strategy across 12+ partners and 20+ solutions, created detailed process, grew integrated content by 150% delivering a 10M+ annual revenue stream-Facilitated patient education partner adoption of SMART/FHIR delivery and integration into Cerner platform and patient engagement solutions-Developed Remote Patient Monitoring (RPM) and telemedicine solution strategy, participated in solution implementation and implementation

Kansas City, Missouri

-Managed consumer content strategy, voice & tone, and developed HTML in Agile process for CernerHealth Personal Health Record (PHR) and HealtheLife patient portal.-Developed and implemented user content -As Privacy Officer, created patient portal terms of use and Privacy Policy, coordinated legal review and approval, led implementation of HIPAA-compliant privacy practices and auditing

-Coached leaders to grow community participation and realized value in social networking collaboration communities -Increased collaboration platform use by Cerner associates and third-party partners

-Led, managed, developed, and delivered enterprise end-user training strategy, coached team supporting successful multiple solution go-live events at three multi-hospital client systems-Structured, negotiated and sold additional learning services and expanded Cerner footprint-Led learning projects: project management, instructional design creation, earning content development (classroom ILT, web-based training, job aids, performance-based assessment et al)

-Led the design and business development of a hospital staff competency management and shift assignment solution suite that included the development of 3D device simulation training

Kansas City, Missouri

-Hired, led, coached, and developed Cerner Learning Services Consulting team (from 5 to 40+), exceeding client satisfaction and 80% billability target and revenue goals year-over-year-Grew business to deliver over 10M in client training engagements annually-Grew business to deliver over 10M in client training engagements annually-Sold new Learning Services engagements and expanded Cerner services footprint-Led client adoption, change management, end-user go-live training, content development-Formed and managed as-needed (PRN) learning consultant pool to expand team capacity-Implemented billable, just-in-time client performance support solution for go-live events

Kansas City, Missouri

-Led teams to design, develop, and deliver role-based computer-based training (CBT), web-based training (WBT), and performance-based assessments-Designed, proposed, and negotiated Learning Services sales-Implemented just-in-time client performance support solution for client go-live events-Project management instructor at Cerner Virtual University

Kansas City, Missouri Area

-Principle, led freelance team developing interactive media solutions for the death-care industry including Wilbert Vault, Batesville Casket, D.W. Newcomer & Sons, and others-Structured, negotiated, and sold engagements with multiple industry leaders

Kansas City, Missouri

Project manager for Doctor on Call commercial consumer medical reference CD-ROM application. Led solution design, managed client scope, led production to meet client timelines. Implemented innovative interactive 3D physician’s office experience.

Kansas City, Missouri

Responsible for the design, configuration, and support of high-end graphics, 3D visualization, and digital video editing systems used in the engineering, architecture, interactive media, broadcasting, advertising, and visual design industries. Provided technical support for clients including Sprint, Gannett Outdoor, Gastinger Walker Architects, HOK Architects, Cerner Corporation, and others. Moved to 3D visualization and interactive media project management, consulting, and solution sales in both the Kansas City and National Markets. Led the Kansas City Autodesk 3D Studio and MacroMedia user groups.

North Kansas City, Missouri

Business automation consulting to individuals and small to mid-sized companies. Provided comprehensive individual and enterprise computer and networking solutions - wrote and negotiated contracts, closed sales, coordinated post-sale technical support.

-Airborne and Ranger qualified-Multiple leadership and staff positions, two company commands-Personnel Officer of 425-person military & civilian employee command-Special Project officer for the Chief of Staff of the Army. Planned, coordinated, and executed bi-annual Senior Leader Training Conference for every General Officer in the Army