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Keith Mcafee Email & Phone Number
Managing Director, Salesforce Practice
at
Modes
1 work email found
@salesforce.com
2 phones found area 415
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Managing Director, Salesforce Practice
Location
San Francisco, California, United States
Who is Keith Mcafee? Overview
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Quick answer
Keith Mcafee is listed as Managing Director, Salesforce Practice at Modes, based in San Francisco, California, United States. AeroLeads shows a work email signal at salesforce.com, phone signal with area code 415, and a matched LinkedIn profile for Keith Mcafee.
Keith Mcafee previously worked as Managing Partner, Founder at Rule Six Consulting Services and Customer Success Leader, SMB Financial Services at Salesforce. Keith Mcafee holds Master Of Business Administration - Mba, Emerging Technology, Marketing from Texas Mccombs School Of Business.
Company email context
Email format at Modes
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{first_initial}{last}@salesforce.com
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AeroLeads found 1 current-domain work email signal for Keith Mcafee. Compare company email patterns before reaching out.
Profile bio
About Keith Mcafee
I value #Integrity, #Ingenuity, #Compassion, and #Family. Family creates the foundation upon which I can build. Compassion at every turn builds empathy, trust, and confidence. Ingenuity is paramount as we never know what lies around the turn ahead. Finally, Integrity is required in all facets of personal and professional life, supported by built trust, requires the courage to be honest and vulnerable, and is a table-stakes expectation in solid relationships.As a creative builder with years of experience, I specialize in engaged people leadership, resilient problem solving, building customer relationships, efficiently managing requirements and delivery, intelligent process improvement, informed execution strategy, and dynamic CX/UX-centered research.I maintain 7 Salesforce Certifications.At Salesforce, I led two different teams for a total of over six years. The first was a team of 10 CSMs in a first-line role. I built out scaling processes to improve throughput, dealt with headcount attrition and hiring, and we ultimately exceeded targets better than two other parallel teams, serving more than 200 customers every day.The second team arose as the result of the creation of a new role, built around large portfolios of mid-market accounts, with the premise being that we needed to figure out how to scale our model effectively to support the portfolio of 12,000+ accounts that weren’t assigned a high-touch CSM. Starting with a team of only three from the previous team, I built the new team by recruiting others within the company and hiring externally a team of twenty, including three first-line managers for regional leadership coverage. I strongly encouraged and promoted collaboration, teamwork, mentorship, and innovative thinking. We built upon the previous scaled model and employed data tools that I developed (see more below) for our extended team, and we were recognized internally for outstanding results.Rolling up my sleeves:I identified a business need that wasn't being met: we had a tremendous amount of data for every customer that no one was turning into “information” or insights. So, I created self-serve visuals that allowed distribution and sharing of that dataset and the customizable, actionable insights across the whole team of leaders, for 15 leaders across a team of over 100 CSMs. I helped drive that Financial Services team to lead the organization with both the largest portfolio (over $2Bn) and lowest attrition (highest renewal rates) (under 6%/over 94%) across the organization for the last three years.
Listed skills include Strategy, Program Management, Start Ups, Product Management, and 46 others.
Current workplace
Keith Mcafee's current company
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10 roles
Keith Mcafee work experience
A career timeline built from the work history available for this profile.
Managing Partner, Founder
CurrentFounding a consultancy focused on small- and mid-market customers in Financial Services.
Apr 2023 - Present
Customer Success Leader, Smb Financial Services
Directed success outcomes for 12,000 SMB customers ($280M ARR) using data analysis. Developed, managed, and partnered with programs and process teams to ensure customer expectations and outcomes were realized. Responsible for team enablement, leadership reporting, customer escalations. Retained historic highs over 87% and grew portfolio over 20% y/y, all.
Jul 2021 - Jan 2023
Customer Success Director
Cultivated enterprise Financial Services customer relationships and grew footprints across the board by 10% on average. Served as a coach and trusted advisor to business and technology executives, effectively aligning on key business objectives and providing strategic guidance on product and industry best practices to ensure the full potential of their.
Feb 2020 - Jul 2021
Director, Financial Services Customer Success
Built a team of 20 Success Managers (from 3) who managed a book of $480M Financial Services customers. Created and evangelized data-driven-decision analytics tools to manage 14k accounts.
Feb 2018 - Feb 2020
Senior Manager, Financial Services, Customer Success
Leading a team of 10 Customer Success Managers in Cloud Services (formerly known as Customers for Life) group, working with customers to optimize their salesforce.com experience. Currently managing $300M in value.Admin (201), Adv. Admin (211), Developer (401), Service Cloud, and Sales Cloud certified.
Jun 2012 - Feb 2018
Board Member
Playworks is a non-profit organization that believes in the power of play to bring out the best in every kid. This means helping kids understand how play is made up of fundamental interactions and how those affect themselves and others. The kids learn to socialize constructively and to bring that positive attitude back into the classroom to engage and.
Apr 2013 - Aug 2015
Director Of Operations
Working in a budget- and resource-constrained environment, I drove the back-office improvements necessary to support the company going from $2MM in 2007 to $40MM+ in 2011 for a mid-sized training (fitness) company. Responsibilities included process improvements, supply chain and manufacturing, IT support, and finding and building out new facilities for the.
May 2007 - Jul 2011
Senior Program Manager
Managing an $8.5MM cross-functional program to improve the customer experience of TurboTax Online and to plan out the improvements that cascade to Intuit's other products. Coordination of complex, matrixed organization to deliver simultaneously on multiple fronts from a technology, process, and marketing perspective.
Oct 2005 - May 2007
Director Of Internet Relations / Director Of Program Management
Managed large-scale projects (programs), approximately 15,000 man-hours or more, including splitting un-collateralized loan processing from card processing engine without service interruption. Also managed customer-facing web team of 15 members for inbound inquiries (solicitations), serving all of CapOne's card and loan businesses. Very large projects.
Jun 2002 - Oct 2004
3 education records
Keith Mcafee education
Master Of Business Administration - Mba, Emerging Technology, Marketing
Texas Mccombs School Of Business
Bachelor Of Science - Bs, Electrical And Electronics Engineering
Cornell University
Coursework, International Business And Euro Currency Introduction
Rotterdam School Of Management, Erasmus University
FAQ
Frequently asked questions about Keith Mcafee
Quick answers generated from the profile data available on this page.
What company does Keith Mcafee work for?
Keith Mcafee works for Modes.
What is Keith Mcafee's role at Modes?
Keith Mcafee is listed as Managing Director, Salesforce Practice at Modes.
What is Keith Mcafee's email address?
AeroLeads has found 1 work email signal at @salesforce.com for Keith Mcafee at Modes.
What is Keith Mcafee's phone number?
AeroLeads has found 2 phone signal(s) with area code 415 for Keith Mcafee at Modes.
Where is Keith Mcafee based?
Keith Mcafee is based in San Francisco, California, United States while working with Modes.
What companies has Keith Mcafee worked for?
Keith Mcafee has worked for Modes, Rule Six Consulting Services, Salesforce, Playworks, and Trx, Inc..
How can I contact Keith Mcafee?
You can use AeroLeads to view verified contact signals for Keith Mcafee at Modes, including work email, phone, and LinkedIn data when available.
What schools did Keith Mcafee attend?
Keith Mcafee holds Master Of Business Administration - Mba, Emerging Technology, Marketing from Texas Mccombs School Of Business.
What skills is Keith Mcafee known for?
Keith Mcafee is listed with skills including Strategy, Program Management, Start Ups, Product Management, Management, Process Improvement, Enterprise Software, and Saas.
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