Kristina Caputo Email & Phone Number

Greater Chicago Area

Develop and improve content for enhanced leadership training. Create and maintain curriculum for hourly new-hire training.Create an operational Playbook for all leadership roles across the Market Operations department.

Interviewed, slected, onboarded, and trained a team of Customer Advocates and Market Leaders. Giving them the tools, resources, and guidance they needed to be successful. Employee development was an essential part of my role. Launched new markets in Des Moines, Omaha, and Wichita.Spearheaded the implementation of company goals by motivating and supporting the management team within the markets to develop and implement action plans that met or exceeded operational and organizational objectives. Regularly traveled to each market to conduct on-sit visits; infusing the markets with the culture and performance standards that made the Carvana employee and customer experience exceptional. Maintained expert level understanding of operational knowledge and business needs. Effectively marshaled resources to ensure effective operations across 18 locations. Worked cross-functionally with groups company-wide, including Logistics, Product, Inspection Centers, Marketing, Inside Operations, and People Operations.

Managed logistics, inventory quality, scheduling, team engagement and effectiveness, customer experience, and community outreach. Provided leadership, mentorship, training, and development to a team of 70+ employees. Maintained and produced weekly, and monthly reporting of KPI quality metrics, respective of goals and targets. Proactively communicated with senior leaders regarding business performance, adverse impact of decisions on customers and potential risk to the business. Built strong strategic plans to facilitate the launch and growth of multiple locations serving customers throughout Greater Chicago and Northwest Indiana.