Kevin Mcbride Email & Phone Number

Cambridge, On, Ca

Toronto, Ontario, Canada

• Provide vision, strategy, and leadership for the Technology Support, Enterprise Infrastructure, Cloud Solutions & Cybersecurity, and Digital & Technology Operations teams• Translate strategic goals into technology initiatives and drive their successful execution.• Oversee the design, implementation, and support of technology infrastructure, systems, telephony, and application software.• Monitor the service delivery to ensure high levels of performance, customer satisfaction, continuity, and efficiency to meet or exceed SLA's.• Lead the development and implementation of security strategy, policies, protocols, and procedures.• Oversee the efficient and effective delivery of all technology projects and ensure they meet the company's standards for quality.• Ensure adoption, communication, and training to prioritize the agile center of excellence environment.• Drive continuous improvement by embedding agile practices within the digital and technology teams, facilitating effective team dynamics, and aligned operating practices across the organization.

Toronto, Ontario, Canada

• Provided transparency and oversight in addressing operational priorities; leveraging current capabilities, identifying needs, and developing further capabilities to deliver on strategic objectives and address future needs while ensuring key business stakeholders are continually consulted and aligned• Established a formalized product management practice within CCS, driving adoption, communication and training within the D&T teams to prioritize agile practices and standards that support and align CCS teams• Drove the creation of a comprehensive multi-year digital roadmap for CCS aligned with the organization's strategic framework, designed to support existing and future objectives to advance CCS' mission• Provided direction, oversight, and mentorship to a team of talented professionals

Mississauga, Ontario, Canada

• Senior member of management overseeing retail technology expenditure on new initiatives, equipment, maintenance and ongoing support while also providing Technology leadership for Association representing all franchise owner-operators of Canadian Tire retail locations nationally, with responsibility for direction and supervision of all in-store technology and e-commerce initiatives on behalf of Associate Dealers.• Collaborate with various business leaders and stakeholders in conducting strategic planning, solution selection, development, and implementation planning for all in-store technology and e-commerce initiatives and IT investments.• Provide guidance, direction, oversight and governance to delivery teams for all in-store technology initiatives, including a new suite of mobile productivity applications, point of sale registers, back-office servers, networking equipment, and in-store e-commerce order fulfillment solutions.• Monitor and maintain visibility on budget, scope, and risks for all projects, regularly reporting to the CTDA Board of Directors

Mississauga, Ontario, Canada

● Management of waterfall projects from inception phase to roll-out and support transition; building out the overall project plan, estimating effort, managing the work breakdown structure and providing regular status updates to stakeholders● Actively participated in agile ceremonies and rituals, including daily stand-ups, sprint planning, backlog grooming, and reviews/retrospectives● Interfaced with and managed cross-functional teams and third-party vendors on project deliverables and implementations● Complete, review, and sign off on all relevant project documentation, including project charters, business requirements documents, process/data flow diagrams and technical design documents● Contributed to IT Strategy and Enterprise Architecture initiatives; creating system interaction diagrams, modelling business and system processes, and designing data models● Mentored and helped train junior business analysts and created training modules that would provide knowledge of role within the company● Major initiatives included: design/implementation of new product information management system, implementation of new apparel planning, purchasing, and distribution systems, deployment of new product taxonomies, and design/deployment of multiple BI reports

Mississauga, Ontario, Canada

● Managed IT projects from inception phase to roll-out and support transition; building out the overall project plan, managing the work breakdown structure and providing regular status updates to stakeholders● Gathered requirements, map as-is and to-be processes, create and execute test plans● Provided IT systems support and subject matter expertise to various retail business divisions; including Merchandising, Item File and Supply Chain● Operational development programming projects which included BI reporting tools and internal IT support tools● Helped mentor fellow business analysts and lead group workshops to further team's skills and knowledge

Mississauga, Ontario, Canada

● Migration and publishing of content to a new platform ● Designed and created web forms using HTML, CSS, and JavaScript for information gathering and reporting

Brampton, Ontario, Canada

● Prepared automotive service work orders● Set and maintained tire inventory● Up-sold additional services● Tracked services rendered daily via reports● Addressed customer questions, concerns, and complaints● Maintained service schedule and assign tasks to technicians● Supervised technicians to ensure proper procedures are followed● Performed oil changes, tire & battery installations, rust protections, fuel, cooling, and transmission system services● Trained new associates● Helped to maintain a clean, safe work environment in the automotive shop