At T-Mobile, I conduct primary research to deliver consumer and market insights to marketing and product development business owners across the enterprise.

• Fielded global customer insights and translated research findings into strategy, specializing in patients and healthcare professionals across a wide range of therapy areas (oncology, medical devices, consumer health).• Advised on research design and wrote proposals to offer innovative solutions to key business questions and challenges (e.g., brand positioning, creative/message testing, persona development, customer segmentation, ethnographic research).• Developed and provided feedback on research materials – protocols, surveys, discussion guides, analysis frameworks.• Moderated IDIs, focus groups and online engagements.• Synthesized data from multiple sources to bring customer needs, stories and experiences to life for key stakeholders. Broke down insights into strategies and action-driving recommendations.

• Drove conversations with clients and internal teams to understand their needs, and partnered with business development to create comprehensive, flexible, and budget-sensitive approaches.• Led qualitative and quantitative research end-to-end, working with internal and external stakeholders to plan, execute, and report findings.• Moderated 75+ focus groups and 125+ in-depth interviews with a variety of diverse audiences, including youth, young adults, and older adults engaging in substance use and/or experiencing adversity or mental health challenges.• Translated data insights into actions and recommendations, including storytelling ability to weave together narrative from multiple sources of data (e.g., qualitative, quantitative, primary, secondary, competitive landscape). Shaped a strategic vision for clients, based on research insights.• Represented the company’s subject matter expertise through various mechanisms, such as case studies, 10+ conference presentations, and webinars.• Supervised and mentored 5+ junior team members. Contributed to the growth, expertise, and institutional knowledge of other staff.• Oversaw staffing, budgeting, and project management for 6+ fast-paced projects at a time. Found operational efficiencies and drove them forward. • Actively stayed up-to-date on trends to ensure that Rescue’s substance misuse research remained innovative, unique, and of top quality.• Acted as a trusted advisor to clients and internal teams, working with a wide array of functional groups across the organization.

• Served as the project manager for outreach programs aimed at increasing cancer research, community awareness and education relevant to medically underserved, low-income communities.• Successfully wrote and submitted applications for federal grants.• Provided timely reporting and task updates to funders, including the National Institutes of Health.• Developed Institutional Review Board (IRB) materials and independently managed IRB submission process.• Drafted manuscripts for publication.

• Assisted in course planning and execution for three undergraduate public health courses.• Presented lectures and facilitated discussions on a variety of topics, including policy analysis, physical activity, and substance misuse.

• Developed a communication plan for University of Washington’s student health center.• Drafted regular postings on Hall Health’s social media sites to appropriately and effectively transmit health education information to students.• Developed and coordinated campus programs related to health and well-being.• Created marketing materials for Hall Health Center services.

• Communicated with local health departments and other external partners and stakeholders at the local, state, and federal levels to improve the operation of federal and state health programs.• Drafted issue briefs, implementation guides, webinar slides, and other technical assistance tools to facilitate program adherence and improvement.• Supported the operation and management of NACCHO workgroups.• Contributed to the development of presentations/exhibits to share and promote project findings at professional meetings and conferences.• Assisted with curriculum development to promote use of Healthy People 2020.• Drafted literature reviews.• Coordinated event logistics for meetings and conferences.