Ken Mccall Email & Phone Number

Pleasant Hill, Ca, Us

Veldhoven, Nl

Working in a complex technical document workflow (e.g. multiple content managements systems, multiple document repositories, multiple publishing tools) creating and maintaining software user guides, release notes, application notes and more. DITA/XML, Oxygen FrameMaker and myriad other tools put together in an extremely complicated fashion.My writing is about the semiconductor lithography process which is what drives Moores Law. ASML is integral to the semiconductor process.

Alameda, Ca, Us

Convert Framemaker to DITA/XML using Oxygen and Ixiasoft.Embedded systems, real-time operating systems (RTOS), C programming knowledgeable. Time sensitive networking. Document software safety certification to IEC 61508-3 SIL 3, DO-178b and DO-17c. HAZOP.Everything else below.

San Francisco, Ca, Us

☞ Working within product development as the only company technical writer, determined company technical content needs and content strategy. ☞ Created a suite of role-based user guides and converted an existing static online help system requiring engineering support, to a modern Responsive HTML5 system requiring no engineering support for updates. ☞ Evaluated documentation tools and chose MadCap Flare for converting MS Word documents and online help into single-source topic-based XML content for repurposing using the TortoiseSVN content management system. Converting to Flare reduced the writing workload and created the framework for future scalability. ☞ Created the corporate style guide and determined documentation suite requirements for end-users. ☞ Created and directed the User Interface Improvement team to improve UI consistency visually, behaviorally, and grammatically and created design interface guidelines for engineering staff. Visually diagrammed the entire software navigation to improve UI design oversight. ☞ Managed all documentation deliverables and review process for software releases. ☞ Created more than twelve video eLearning screencasts for end users.

Working within the engineering group created PDF documents using FrameMaker, updated Quartus II electronic design automation (EDA) software help system using RoboHelp. Improved customer satisfaction by developing and implementing usability studies. Created and taught a course titled “Documentation Minimalism” to other technical writers worldwide. Converted documents from Adobe FrameMaker to XML DITA using JustSystems XMetal.

San Jose, Ca, Us

Working within the product engineering group, created document plans from various sources (e.g. requirements documents, specifications, etc.) developed, wrote, and edited documentation. As the lead writer for a team ensured deliverables were according to the document plan. As the document bug project manager, increased customer satisfaction by decreasing documentation errors by more than 90% per month. Created and maintained content taxonomy and metadata on Cisco.com. Created in-depth documentation plans and schedules to drive and organize review and approval processes across internal groups using in-person and online collaborative methods. Maintained review comments for ISO requirements and utilized single-source Documentum enterprise content management system (ECM) for taxonomy and final online PDF and HTML delivery. Coordinated and resolved document errors from myriad online feedback systems, both personally and by coordinating and training writers and editors worldwide (USA, Philippines, India, and Israel). Gather, organize, and resolve conflicts between subject matter experts. Create and administer usability studies for greater customer satisfaction.Document development processes include interviewing scientists and engineers, gathering and researching engineering documents and design specifications, reviewing electronic schematics and engineering change orders, and orchestrating review and approval sessions to meet training objectives and release dates.

Milpitas, California, Us

Designed documentation business processes and rules for the Documentum ECM and document change management workflow. Also functioned as the Change Manager to ensure user-adoption by communicating forthcoming changes worldwide by designing and delivering WebEx presentations to more than one hundred users worldwide.

Milpitas, California, Us

Developed, wrote, and edited documentation for complex electron-beam inspection tools using complex data acquisition systems incorporating multiple computers and operating systems (UNIX and Windows), sophisticated image and data analysis software, and a diverse array of hardware including LASERs, ultra-high vacuum, electronic and light optics, pneumatic circuitry, robotics, and embedded controllers. Documents were complete with tables of contents, lists of figures, lists of tables, appendices, glossaries, and indexes and often more than a thousand pages in length.

Hercules, Ca, Us

Worldwide technical support confocal LASER microscopy.

Jena, De

Worldwide technical support and training ophthalmic diagnostic instruments, medical LASERS (continuous, pulsed, visible, UV), ultrasound instruments.

Fremont, Ca, Us

Worldwide technical support for the Rainbow series reactive ion etchers.

Record live performance artists and MIDI productions for Broadway, off Broadway, TV productions and radio commercials. Worked out of the now defunct Nola Recording Studios.

Dallas, Tx, Us

Field service customer support for mini-computer systems and all their connected goodies. Remember minis?

Course, Dfin-511 Introduction To Digital Currencies

Certified Bitcoin Professional, Crytptocurrency

Ibm Blockchain Essentials Version 2, Blockchain

Introduction To Encryption And Cryptography, Cryptography

Http://Www.Lynda.Com/Business-Skills-Tutorials/Design-Thinking-Venture-Design/495768-2.Html, Entrepreneurship/Entrepreneurial Studies

Learning Jira Software

Electronic Technician, Electronics