Khalia Mcclinton Email & Phone Number

⦁ Delegated day to day scheduling and supervision of daily routine operations for 20 employees among 28 branches ⦁ Monitored and audited weekly time card submissions ⦁ Applied leadership skills through effective coaching and communication, resulting in an increase of branch support satisfaction

⦁ Managed talent strategy in UltiPro System through effective recruitment, screening, selection, and retention of quality employees using practices consistent with company policies and legal requirements⦁ Prepared, produced, and led 50+ new hire orientations to ensure company values and expectations were comprehensive and explained properly⦁ Ensured.

⦁ Developed proactive sales support team, that resulted in deliverance of individual and team success by 3% ⦁ Promoted high-performance selling while delivering exceptional service, leading to funding of over 53 credit cards

⦁ Collaborated with Visual Technicians to ensure visual merchandising standards were maintained⦁ Assessed SKU accuracy, sustaining 90% and above

⦁ Facilitated quarterly visits to Corporate office to discuss merchandise flow improvements and current success of the customer experience, resulting in 2x customer visits ⦁ Itemized backroom stock for organization and implementation of storefront ease of access to a multitude of products

⦁ Partnered with store leaders to plan, support and validate the execution of all visual merchandising standards sets in the store, including communication with management staff on sell down, new receipts, and out of stock merchandise ⦁ Led daily huddles to teach visual priorities and creation of visual moments to support positive customer experience

⦁ Maintained backroom organization and company standards while taking ownership of merchandise flow⦁ Oversaw customer service experience and collected feedback to proactively make adjustments when needed