Kevin Mcconnell Email & Phone Number

Greater Detroit Area

Senior Retail Credit Analyst March 2017 - Present- Analyze credit files/applications to assess risk and make quality decisions on loans up to $150k within established SLA, work deals and recommend decisions on loans up to $250k- Assist with in house contract solutions through thorough analysis of contract structure to include restructure, re-approving and re-contracting loans- Early Warning Indicator Co-Lead, reviewing delinquent accounts to determine cause of delinquency and escalate riskier deals for coaching opportunities - Assist Credit Coaches with training new hires in the training room and on the floor- Assist with simulation calls to develop and educate fellow analysts on proper phone etiquette - Manage escalated calls from other retail credit analysts- Conduct extensive side by side trainings with new analyst in order to expand skillset and develop best practices, while providing feedback to Credit Coach - Participate in Pulse Action Planning to improve workplace culture by identifying opportunities and offering solutions that were solicited from peer feedback to management. Presented consolidated and quantified data to upper management- Correspond with Dealer Relationship Managers to address dealer questions and concerns in regards to unfamiliar application processes- Lead team huddles to keep members on my team aware of any policy or strategy changes

Houston, Texas Area

-Assisted Project Manager with administrative duties, including client billing, time sheets, and assembling project books. -Performed pipeline surveying including post-repair pipeline rehabilitation as-built drawings, measured stress changes and documented changes with elevation profiles. Used sub-meter Trimble GPS systems to locate digs and map the pipeline. -Executed Pigging projects, launched, tracked, and received various types of inline inspection PIGs. Assisted with decontamination after PIG runs. -Training and certifications include International Safety Training Council (ISTC) Basic +, TSA Transportation Worker Identification Credential (TWIC) credentials, and OSHA Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) 40 hour training. Operator Qualifications for CT60: General abnormal operating conditions, CT15: Placing and maintaining line markers, and CT41:Valve operation for launching and receiving facilities.

Flint, Michigan

-Appointed as the interim general manager for a period of 8 months. Analyzed financial reports and develops action plans to grow revenue and control expenses in order to exceed annual budgets. Had profit and loss responsibility, cut labor by 10% under budget while maintaining projected sales during the period. Responsible for a staff of 27 people, including hiring,termination, and training. -Capitalized on business opportunities in the market area by executing company marketing strategies to drive sales in league and open bowling.-Developed and maintained league business through effective relationships with league bowlers/officers, adherence to league formats, and the management of other related administrative duties.

Mackinac Island, Michigan

-Managed operations with six departments, with an international staff of 20 sales associates and 3 supervisors. Implemented department polices, procedures, and trained staff.-Along with the department manager we increased profit margin from previous season, from 24% to 34%, producing a total revenue of $574,000.-Responsible for payroll, scheduling, inventory, and purchase orders for multiple vendors. -Prepared memos, letters, invoices, reports, financial statements and additional documents, by means of word processing, spreadsheet, database, and presentation software using Microsoft Office suite.

Mackinac Island, Michigan

-Responsible for daily opening and closing of the gift shop, including end of day register conciliation.-Supervised 20 international employees.-Facilitated training in the areas of bike rentals, health club, putting greens, gift-shop, movie theater, museum, and pool area. -Trained in Service Edge by Signature Worldwide to identify guest needs, build guest rapport, and create a lasting impression.-Handled challenging guest issues ensuring prompt, satisfactory service.

Provided security on a twenty acre resort, duties include nightly lock-ups, patrols of the property, and daily reports. Provided support for all departments, and was a concierge for island information. Trained in CPR, first aid, and fire safety. Provided security in employee housing, dealt with disgruntled guests to provide an optimal solution to ensure guest satisfaction.

Duties included cooking, working cash registers and closing out registers, cleaning, training new staff in all areas of operation, closing the restaurant, food preparation, and reordering stock. Monitoring clock-punches and overseeing shift operations while providing a positive dining experience.

Fenton, Michigan

Assisted funeral director with families during funeral services and visitation. Parked cars for funeral processions. Helped coordinate office services, transcribed death notices and memorial folders on computer. Obtained necessary legal documents from doctors and medical examiners. Prepared and set up rooms for services. Provided maintenance for ground upkeep and janitorial services.

Bachelor’S Degree, Business Managment, 3.0

Business Management

Activities and Societies: Kappa Sigma Fraternity: Served on the executive committee, chairman of housing and social committees. Attended.