Karl Mark Ferrer Email & Phone Number

Tanay, Rizal, Philippines

Co-owner and operations manager of Pili Paninap Farms (www.paninafarms.com). Pili Paninap Farms is an agri-tourism enterprise located in Daraitan, Tanay. We provide food and lodgings for guests looking to relax and unwind.As operations manager, I manage the day-to-day operations of the farm. I handle marketing, reservations, staff management, and guest relations. I also manage our social media and online presence.

I was part of team that develops the strategic road map of Globe stores.I focused on the review of existing workforce management practices and overseeing pilot implementation of NICE WFM for Retail.

Prioritized different initiatives to ensure these are delivered in a timely manner, as needed by the different sales channels of Globe.Managed a team that focused on the implementation and nationwide rollout of technology-related initiatives to the different sales channels of Globe.

Bgc Tagiug

As Head of Retail Technology and Project Governance team of Globe's Retail Transformation and Management group my primary role is to set the technology road map for Globe's Omni-Retail business.1. Identify emerging retail technology and assess it's fit to Globe's overall Omni-Retail strategy.2. Drive the development and deployment of retail technology.3. Identify gaps in desired customer and store experiences and determine the means to fill-in those gaps.I made a… Show more As Head of Retail Technology and Project Governance team of Globe's Retail Transformation and Management group my primary role is to set the technology road map for Globe's Omni-Retail business.1. Identify emerging retail technology and assess it's fit to Globe's overall Omni-Retail strategy.2. Drive the development and deployment of retail technology.3. Identify gaps in desired customer and store experiences and determine the means to fill-in those gaps.I made a significant contribution to the organization by implementing the following:1. Globe Experience Management, an intelligent queue management solution that combined personalized service, queue optimization, and work force management to greatly improve the overall customer experience. 2. A tablet-based sales tool that automates a number of manual activities inside our retail stores in order to streamline the sales acquisition, qualification, payment, and release of mobile phone products and services.3. Globe Premiere Store Program - launch a holistic rating system to measure the performance of Globe retail stores in terms of sales, profitability, compliance, and customer experience. Show less

Mandaluyong

As the manager for Premium Dealer (PD) projects, I took the lead in implementing changes to Premium Dealer policy, process, and systems.During my stay as head of PD projects, I drove the implementation of the following changes:1. Developed a consignment model for PD's, in conjunction with the PD Inventory team. This allowed our PD's more flexibility in managing their finances as well as increased overall stock availability in PD stores. This resulted in increased profitability… Show more As the manager for Premium Dealer (PD) projects, I took the lead in implementing changes to Premium Dealer policy, process, and systems.During my stay as head of PD projects, I drove the implementation of the following changes:1. Developed a consignment model for PD's, in conjunction with the PD Inventory team. This allowed our PD's more flexibility in managing their finances as well as increased overall stock availability in PD stores. This resulted in increased profitability for PD's as well as Globe.2. Increased empowerment for PD stores. I helped transform PD stores by creating policies and procedures that would allow them greater empowerment to serve customers. This improved customer experience as well as profitability due to faster sales turn-around time. Show less

Mandaluyong

I was one of the ten candidates selected to be part of Globe's General Management and Development Program (GMDP). The GMDP is Globe's fast-track management program aimed at developing MBA graduates into future executives at Globe. Candidates are rotated across the different areas of business in Globe.During my rotation across three different areas of business, I was able to demonstrate a strong performance across all stints. My first stint was with Internal Controls Division… Show more I was one of the ten candidates selected to be part of Globe's General Management and Development Program (GMDP). The GMDP is Globe's fast-track management program aimed at developing MBA graduates into future executives at Globe. Candidates are rotated across the different areas of business in Globe.During my rotation across three different areas of business, I was able to demonstrate a strong performance across all stints. My first stint was with Internal Controls Division where I lead a team that conducted an audit of GXi, a wholly owned subsidiary of Globe that manages and develops mobile banking services. During my stint my reviewed their processes, policies, and procedures and identified risk areas. I also recommended the adoption of new procedures and systems to mitigate and eliminate those risks. I also instituted a customer survey system, to gauge the satisfaction of the different stakeholders of an internal audit.My second stint was with Store Operations Support, where I analyzed the customer experience in Globe's premium dealer store and identified process and experience gaps. Using this data, I created a road map of policies, tools, and systems that need to be put in place to be able align Premium Dealer experience as well as increase profitability. The road map I developed during my two-month stint has already been implemented, resulting in an overall improvement of Premium Dealer operations.My last stint was with the Office of Strategy Management - Corporate Quality Management, where I reviewed Globe's device supply chain with the aim of improving device availability, reduce device provisioning, and improve overall efficiency. As a result of this study, I developed a set of recommendations, that included the transition to demand based forecasting, improvement of forecasting metrics, and a change in the procurement process. Show less

Citiphone Product Development and Change Management Team Analyzed Citiphone business processes and identify areas for improvement and managed the development of Citiphone processes and system enhancements. Acted a project team member for bank-wide system enhancement projects and participated in acceptance testing of enhancements and supported the development of training and implementation materials. Determined the impact of proposed enhancements on CTP operations and… Show more Citiphone Product Development and Change Management Team Analyzed Citiphone business processes and identify areas for improvement and managed the development of Citiphone processes and system enhancements. Acted a project team member for bank-wide system enhancement projects and participated in acceptance testing of enhancements and supported the development of training and implementation materials. Determined the impact of proposed enhancements on CTP operations and ensured that these enhancements would provide an overall benefit to CTP operations. Was responsible for ensuring that all Citiphone systems were performing optimally by coordinating with the necessary units to ensure time resolution of any system issues.Earned the Citistar Award twice. Once together with the 1Bill task force, a cross functional team that was formed to resolve problems that arose with Citibank's 1Bill system due to Project Rainbow. Second time was for work done in the transition of Citiphone Philippines to the regional communication hub and ensuring seamless and downtime free cut-over to the new system. Show less

Assisted Citibank's clients in handling all types of banking and credit cards inquiries or concerns and systematically provided solutions to ensure client's satisfaction while maximizing the bank's profitability.Coordinated with the bank's other departments ensure a timely delivery of bank services to address the needs of each individual client.Promoted the bank products by offering banking products that are tailored to the needs individual credit card holder.

Managed and directed the daily activities of the company including all lending functions, which include sales, funding, processing, and closing of real estate mortgage loans.Responsible for the productivity and budgetary performance of the company. Tasked with the development and implementation of polices and procedures that can help maximize the productivity and efficiency of the company.Managed the company's relationships with our outside service providers, both here in the… Show more Managed and directed the daily activities of the company including all lending functions, which include sales, funding, processing, and closing of real estate mortgage loans.Responsible for the productivity and budgetary performance of the company. Tasked with the development and implementation of polices and procedures that can help maximize the productivity and efficiency of the company.Managed the company's relationships with our outside service providers, both here in the Philippines and in the United States. This includes telecommunications solutions providers, software developers, and other services. Show less

Ensured that the company offers the most competitive interest rates and real estate mortgage programs to our borrowers by developing, establishing, and maintaining relationships with other mortgage lending institutions. Analyzed interest rates and programs being offered and identified which products we should offer so that the company maintains its competitive edge. Helped created the Ardent Financial Corporation rate sheets and approvals matrices. Established agreements with our… Show more Ensured that the company offers the most competitive interest rates and real estate mortgage programs to our borrowers by developing, establishing, and maintaining relationships with other mortgage lending institutions. Analyzed interest rates and programs being offered and identified which products we should offer so that the company maintains its competitive edge. Helped created the Ardent Financial Corporation rate sheets and approvals matrices. Established agreements with our partner companies that helped increase our earnings by giving us an additional incentive when we hit volume targets for set by each partner. Show less

Assist customers in troubleshooting any problems that they may encounter with their desktop systems and to guide them through the repair process using the resources that are available to me, including system documentation and troubleshooting guides, internet resources, and also my personal knowledge using computers.

Master Of Business Administration (Mba)

Bachelor Of Arts (B.A.), Philosophy

Activities and Societies: UP Ictus

Education record