Kevin Chartrand Email & Phone Number

Nashua, Nh, Us

Armonk, New York, Ny, Us

Discovery Analyst for IBM Distributed Software SAP Team responsible for analyzing and prioritizing work requests. Work across different teams to develop solutions for major initiatives.- Work with stakeholders to understand requirements and propose a solution and design- Analyze work effort and interlock with development teams to ensure a strategic solution- Maintain ownership and responsibility for the work request, from analyzing initial work request all the way thru to delivery

Armonk, New York, Ny, Us

- Lead Data Migration Squad, migrating orders and entitlements from the legacy SAP system into Salesforce- Manage squad backlog to deliver innovative technical initiatives and meet data migration milestones- Communicate Squad status and results to project leadership and business stakeholders- Interlock with other squads and business units to ensure successful data migration

Armonk, New York, Ny, Us

- Design and implement complex business use cases in Apttus CPQ: Quoting, Order, Asset, & Billing- Requirement gathering, Requirement Analysis, Functional documentation design (use cases, functional specifications, reports, BFD, Process Flow diagrams)- Work closely with Project Manager, developers, test team, and stakeholders on key deliverables- Analyze, and evaluate business systems, business models, business requirements, and user needs- Primary intermediary between business users/BAs and IT project team (Development and QA teams)

Armonk, New York, Ny, Us

- Business Process Owner for Software Subscription Renewals: For Year 2015, an $8.3B business in revenue, with 93% renewal rates closing about 200,000 deals annually- Backlog/Product Owner for Licensed SW, Passport Advantage and Express, and Subscription & Support work stream from 2012 - 2015- Worked with Sales and Program Owners on backlog and priorities for the Subscription and Support business, being a single point of contact for stakeholders. Participated in Fall Plan recommendations for projects to move forward based on priority and IT capacity- Wrote requirements and led major Subscription and Support Deliverables like Auto renewals (automatically order/invoice SW renewal quotes), HTML Renewal Output Improvements in SAP and Last Price Paid on Renewals (price renewal quotes what customer paid last year plus an uplift, significantly reducing special bids in IBMs WW Software Renewal business unit)- Senior Business Analyst on Program Design and Testing Team, assigned quarterly to various IT projects, lead requirements and developed overall test plan. Oversaw Jr Business Analysts, which included assigning test matrices, monitoring test status and validating and reporting results to management

Armonk, New York, Ny, Us

- Created processes and procedures for WW SW Subscription and Support Renewal team- Ran monthly SAP programs to create renewals and assign to SW Subscription Admin team- Point of contact for system and process issues for staff of 20 SW Subscription Administrators- Created and maintained WW Renewal Reconciliation and WW Sales Software Renewal Rate and other Database (DB2) reports in Brio/Hyperion

Armonk, New York, Ny, Us

- Managed Master schedule for Final Assembly and Disk Duplication for IBM SW Manufacturing- Responsible for ensuring labor variance did not change >10% day to day per temp staffing contract- Finished goods planner responsible for correct level of inventory for assigned offerings, managing relationship with Lab Offering Manager, IBM Product Manager, Purchasing/Planning and manufacturing teams